Carrier Manager - Dubai United Arab Emirates - C.H. Robinson

    C.H. Robinson
    C.H. Robinson Dubai United Arab Emirates

    2 days ago

    Description

    C.H. Robinson is looking for a Carrier Manager to join our Robinson Managed Solutions (RMS) 4PL division in Dubai.

    This role offers an exciting opportunity to support our growing presence in the region and help strengthen our capabilities from the ground up.

    As Carrier Manager, you will be the primary point of contact for our customer's carriers, responsible for building strong partnerships, monitoring performance, and driving continuous service improvements. You will act as the customer's representative, ensuring clear communication and seamless collaboration throughout the logistics process. 

    If you are proactive, detail-oriented, and passionate about logistics excellence, this is your opportunity to grow with a global leader.

    Ready to move your career forward? Apply today

    Responsibilities:

    The duties and responsibilities of this position consists of, but are not limited to, the following:

    • Monitor overall carrier compliance including EDI adherence and routing guide compliance

    • Publish and interpret scorecards and service metrics (tender acceptance, OTD, dwell, claims)

    • Manage carrier escalations; implement corrective actions

    • Maintain master data (lanes, service attributes) with high accuracy

    • Work to continuously improve carrier management processes

    • Support customer on large RFP exercises

    • Participate in procurement projects including, but not limited to, data extraction, analysis, formatting, and presentation of rates and data related to pricing requests

    • Provide market and network insights to account management team

    • Other duties or responsibilities as assigned according to the team and/or country specific requirements

    Required Qualifications:

    • Bachelor's degree from an accredited college or university

    • Minimum 5 years of core procurement experience in Air, Ocean & Transportation

    • Strong analytical skills including root cause analysis

    • Strong negotiation and conflict resolution skills

    Preferred Qualifications:

    • Experience with carrier monitoring and compliance processes

    • Professional experience in Logistics, and/or Supply Chain domain

    • Exceptional facilitation skills including but not limited to relationship management, presentation, documentation and accountability

    • Demonstrated ability to communicate with various levels within customer organization (both written and verbal)

    • Ability to identify, understand and execute based on market trends and pricing strategies

    • Proficient in Microsoft Office Suite of programs

    • Skilled in interpreting KPIs and compliance metrics

    • Advanced Excel and data visualization

    • Ability to travel up to 25% (domestically and internationally)

    • Values a diverse and inclusive work environment

    What we Offer:

    • The opportunity to shape the future of technology‑enabled supply chain service delivery within a global organization

    • A manager role with room to grow, lead transformational initiatives, and expand your influence across operations

    • The chance to join a newly established team defining its ways of working, culture, and long‑term impact

    • An innovation‑focused environment that encourages experimentation, continuous improvement, and modern ways of working

    • Ongoing development through learning platforms, leadership programs, and technology‑driven training

    • Employer‑provided visa sponsorship and work authorization support, with relocation handled independently by the candidate

    • Competitive compensation and benefits with performance-based incentives tied to impact and outcomes

    Your Health, Wealth, and Self

    Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

    • Employee Insurance Benefits
    • Variable Pay based on position
    • Hybrid Work Model with Flexi Hours
    • Paid time off to manage work-life balance
    • Paid Maternity & Paternity Leaves
    • Paid Public Holidays
    • Reward & Recognition Program
    • Special Mobility Assistance
    • Employee Wellness Initiatives
    • Plus a broad range of career development, networking, and team-building opportunities

    Equal Opportunity

    C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

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