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Dubai

    Engineer - Dubai, United Arab Emirates - oracle middle east

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    Description


    • The Cloud Adoption Manager willcollaborate closely, as needed, with the relevant TCE teams toagree on specific activities and/or deliverables required in eachof the accounts they are managing.


    • Theultimate goal is to improve usage and usage growth of Oracle Cloudwhile also creating a robust customer experience across the entirecloud adoption lifecycle.


    • Drive a fastand smooth Customer activation


    •Continuously monitor and review Adoption Plan with the customer toguarantee the progress according to their expectations,facilitating the value realization, guarantee success in thisCritical Milestone(Go Live as an example) and Provide"Longer Term" customerassistance


    • Pro-actively monitorcustomer environment, assess risk and build mitigationplan


    • Detect and flag potential newworkloads or implementationopportunities


    • Assure progress andprompt resolution of SRs and escalations by engaging relevant teamsand advocating for customers, while proactively Identify structuralissues affecting customer use of Oracle Cloud and build up aresolution plan with relevant teams


    •Act as a customer advocate for product features andrequirements


    • Energize Customersinterest by sharing information and facilitate connection withrelevant Oracle activities Disclaimer: is only a platform thatconnects job seekers and employers. Applicants are advised toconduct their own independent research into the credentials of theprospective employer.


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