Application Specialist, Nurse Informatics - dubai - TopNurse

    TopNurse
    TopNurse dubai

    6 hours ago

    Description

    Position:
    Application Specialist

    Job Summary:

    The Application Specialist will use their healthcare business and InterSystems product knowledge to ensure that we contract and implement InterSystems products in a successful, standardized, and timely manner.

    They will become an expert nursing resource for customers, advising on the best solutions for implementation, minimizing customer-specific work, and liaising with various areas of the business.

    The role requires regular visits to customer sites and the potential for travel, with up to 5 days per week spent away from home.


    Key Responsibilities:

    Healthcare Product Implementation:
    Ensure the successful implementation of InterSystems products by assessing the customer process, advising on the best solution, and managing the implementation process

    Customer Support and Training:
    Become a nursing resource for customers, delivering training workshops, presentations, and strong messaging on product benefits

    Consultative Services:
    Advise customers on driving maximum benefits from solutions while minimizing customer-specific modifications

    Product Knowledge Management:
    Stay up-to-date with new product developments and product release cycles.

    Customer Site Visits and Project Travel:
    Be available to visit customer sites and manage projects requiring regular travel, potentially spending up to 5 days per week away from home

    Skills and Experience:

    Essential:
    Excellent communication skills and experience conducting customer training workshops or presentations.
    Strong consultative skills with the ability to articulate and communicate ideas effectively.
    At least 3 years of experience working in healthcare and a good understanding of clinical processes.
    Experience with EMR systems and understanding of Hospital Information, Patient Administration Systems (PAS), and Clinical Information Systems.
    Experience working in a nursing role within a hospital environment.
    Experience contributing to a multidisciplinary team and writing functional documents.
    Familiarity with business process mapping and information systems.


    Desirable:
    Experience communicating with key stakeholders at various levels within healthcare organizations (government/public/private sector).Experience implementing software solutions.
    Exposure to IT services in a customer-facing role.
    Previous experience as an Application or Configuration Specialist.
    Knowledge of change management processes.
    Strong computer skills and experience conducting software testing.


    Education and Training:

    University Degree:
    A degree in Nursing, with clinical specialties in ICU, oncology, or maternity being advantageous

    Clinical Specialty:
    Experience in clinical settings such as ICU, oncology, or maternity

    Proficiency in English:
    Strong written and verbal communication skills in English.
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