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    Quality and Operations Team Lead - Dubai, United Arab Emirates - Justlife

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    Description
    • Supervise and lead a team of homeservice trainers, quality executives, andspecialists
    • Foster a culture of continuousimprovement and high-quality servicedelivery
    • Provide mentorship, guidance, andprofessional development opportunities for teammembers
    • Develop and implement quality assuranceprocesses for home service operations
    • Conductregular audits and assessments to ensure compliance withestablished standards
    • Analyze data and metricsto identify trends, areas for improvement, and bestpractices
    • Design and deliver training programsfor home service technicians to enhance their technical skills andservice delivery
    • Collaborate with internalstakeholders to stay updated on product/service changes andincorporate them into training modules
    • Possessa deep understanding of technical aspects related to home servicesto effectively evaluate and enhance servicequality
    • Stay informed about industry trends andtechnological advancements that may impact servicedelivery
    • Work closely with cross-functionalteams to optimize service processes andworkflows
    • Identify bottlenecks andinefficiencies, proposing and implementing solutions for continuousimprovement
    • Utilize data-driven insights togenerate regular reports on service quality, identifying keyperformance indicators and areas forenhancement
    • Present findings andrecommendations to senior management for strategicdecision-making.


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