Service Assistant - United Arab Emirates - Ali & Sons Contracting

    Ali & Sons Contracting
    Ali & Sons Contracting United Arab Emirates

    3 days ago

    Description
    Description

    Exciting Opportunity: Join Ali & Sons as a Service Assistant

    Are you customer-focused, organized, and eager to support after-sales operations in a fast-paced automotive environment?

    Join Ali & Sons Motors as a Service Assistant, where you'll play a key role in supporting service reception activities, coordinating appointments, and ensuring an exceptional customer experience.

    Role Purpose

    To support the Service Reception team by managing service appointments, assisting customers with vehicle-related enquiries, and ensuring all administrative and system-related tasks are completed in line with company policies and manufacturer standards.

    Key Responsibilities


    • Answer and respond to service appointment bookings, advising customers on schedules and availability.

    • Handle all incoming calls in accordance with the recommended call checklist and phone etiquette standards.

    • Prepare ELSA inspection checklists prior to vehicle arrival.

    • Check recall actions and TPIs through ELSA to ensure pre-preparation of service requirements.

    • Communicate parts requirements to the Parts Department via the TKP system.

    • Open job cards before customer arrival and ensure documentation readiness.

    • Identify and highlight potential repeat repair cases.

    • Open DISS reports by default for all repair cases.

    • Update and maintain accurate customer information, including contact details, in the system.

    • Provide professional phone introductions to new customers.

    • Maintain bookings sheets on the DMS system and update the TKP planning system.

    • Redirect calls to relevant personnel when necessary.

    • Offer onward transportation and support dialogue reception processes.

    • Inform customers of ongoing promotions and service campaigns.

    • Forward daily schedules to relevant service and workshop personnel.

    • Assist in creating pre-picking lists for the Parts Department.

    • Report operational issues to the Reception Supervisor or Service Manager.

    • Perform additional duties as assigned by management.

    What We're Looking For

    Education: Degree or Diploma in any discipline
    Experience: Minimum of 2 years' experience in a similar role
    Languages: Fluency in English is essential

    Core Competencies:

    • Accountability

    • Communication

    • Professional Integrity

    • Teamwork & Collaboration

    • Customer Relationship Management

    • Adaptability & Flexibility

    • Positive Initiative & Motivation

    • QHSE Awareness

    Why Join Ali & Sons?

    Ali & Sons is a trusted name in the UAE automotive industry, offering:


    • A professional and customer-focused work environment

    • Career growth within a reputable and diversified organization

    • Exposure to leading automotive brands and service systems

    • A culture built on teamwork, accountability, and service excellence

    Ready to Grow with Us?

    If you are passionate about customer service and want to build a career in automotive after-sales operations, apply now and become part of Ali & Sons Motors.


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