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Service Assistant - United Arab Emirates - Ali & Sons Contracting
Description
DescriptionExciting Opportunity: Join Ali & Sons as a Service Assistant
Are you customer-focused, organized, and eager to support after-sales operations in a fast-paced automotive environment?
Join Ali & Sons Motors as a Service Assistant, where you'll play a key role in supporting service reception activities, coordinating appointments, and ensuring an exceptional customer experience.
To support the Service Reception team by managing service appointments, assisting customers with vehicle-related enquiries, and ensuring all administrative and system-related tasks are completed in line with company policies and manufacturer standards.
Key Responsibilities
• Answer and respond to service appointment bookings, advising customers on schedules and availability.
• Handle all incoming calls in accordance with the recommended call checklist and phone etiquette standards.
• Prepare ELSA inspection checklists prior to vehicle arrival.
• Check recall actions and TPIs through ELSA to ensure pre-preparation of service requirements.
• Communicate parts requirements to the Parts Department via the TKP system.
• Open job cards before customer arrival and ensure documentation readiness.
• Identify and highlight potential repeat repair cases.
• Open DISS reports by default for all repair cases.
• Update and maintain accurate customer information, including contact details, in the system.
• Provide professional phone introductions to new customers.
• Maintain bookings sheets on the DMS system and update the TKP planning system.
• Redirect calls to relevant personnel when necessary.
• Offer onward transportation and support dialogue reception processes.
• Inform customers of ongoing promotions and service campaigns.
• Forward daily schedules to relevant service and workshop personnel.
• Assist in creating pre-picking lists for the Parts Department.
• Report operational issues to the Reception Supervisor or Service Manager.
• Perform additional duties as assigned by management.
Education: Degree or Diploma in any discipline
Experience: Minimum of 2 years' experience in a similar role
Languages: Fluency in English is essential
Core Competencies:
• Accountability
• Communication
• Professional Integrity
• Teamwork & Collaboration
• Customer Relationship Management
• Adaptability & Flexibility
• Positive Initiative & Motivation
• QHSE Awareness
Ali & Sons is a trusted name in the UAE automotive industry, offering:
• A professional and customer-focused work environment
• Career growth within a reputable and diversified organization
• Exposure to leading automotive brands and service systems
• A culture built on teamwork, accountability, and service excellence
Ready to Grow with Us?
If you are passionate about customer service and want to build a career in automotive after-sales operations, apply now and become part of Ali & Sons Motors.
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