IT Team Leader - Ras Al-Khaimah, United Arab Emirates - Arrise

    Arrise
    Arrise Ras Al-Khaimah, United Arab Emirates

    2 days ago

    Description

    Description



    Position at ARRISE

    Job Purpose

    The IT Team Leader is responsible for managing, mentoring, and guiding the IT support team to ensure the efficient delivery of technical support services. This role oversees daily support operations, ensures service excellence through effective resource management, and drives continuous improvement in processes and performance.

    Key Responsibilities

    • Lead, motivate, and manage the IT support team, setting clear objectives, conducting performance reviews, and supporting career development.
    • Oversee day-to-day IT support operations, including ticket management, incident resolution, and ensuring adherence to SLAs.
    • Act as a point of escalation for complex or high-priority issues, coordinating with higher-level technical teams as necessary.
    • Manage team schedules, shifts, and coverage to maintain consistent support availability.
    • Develop and implement best practices, procedures, and documentation to improve support efficiency and service quality.
    • Identify training needs, provide technical guidance, and ensure ongoing skill development within the team.
    • Monitor performance metrics, analyze reports, and gather user feedback to identify and implement service improvements.

    Requirements

    • Proven experience in IT support with a strong understanding of incident and service request management.
    • Demonstrated leadership and team management skills with experience conducting one-on-one and team meetings.
    • Proficiency with IT support tools, including ticketing systems, remote support tools, and knowledge bases.
    • Strong problem-solving, analytical, and troubleshooting abilities for resolving technical and process-related issues.
    • Excellent communication and interpersonal skills with the ability to handle multiple priorities and work under pressure.
    • Familiarity with organizational policies, industry standards, and regulatory compliance in IT operations.
    • Ability to analyze performance data and translate insights into actionable improvements.

    Nice to Have

    • Experience in staff selection and participation in performance appraisals.
    • Knowledge of current IT industry trends and emerging technologies.
    • Background in developing or maintaining technical training materials.
    • Experience in implementing automation or efficiency-enhancing tools in IT support operations.
    Ready to Elevate Your Career? Join ARRISE Today  About Us
    ARRISE is a leading supplier of player-favorite content to the iGaming industry. We are a software development and services company delivering end-to-end digital solutions. Headquartered in Gibraltar, with offices around the world—including Malta, Romania, India, Canada, and Bulgaria—we are a global team of over 5,000 talented individuals with decades of experience across multiple industries and professions. Together, we form a cross-functional powerhouse driven to deliver.

  • Team Leader

    1 month ago

    Only for registered members Ras Al Khaimah, Ras al-Khaimah

    The Key Account Specialist will be responsible in handling client accounts, updating reports and monitoring solution strategies. · Accountable for the delivery of territory sales targets and key performance indicators. · Delivers effective, compelling sales calls and presentation ...

  • IT Team Leader

    2 weeks ago

    Only for registered members Ras Al Khaimah, Ras al-Khaimah

    The IT Team Leader is responsible for managing the IT support team to ensure efficient delivery of technical support services. · ...

  • Team Leader

    4 weeks ago

    Only for registered members Ras Al Khaimah, Ras al-Khaimah

    We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. · Receive guests in a professional and friendly man ...

  • Housekeeping Team Leader

    3 weeks ago

    Only for registered members Ras Al Khaimah, Ras al-Khaimah

    We are seeking an energetic and detail-driven · Housekeeping Team Leader · to support the daily operations of our housekeeping department and uphold the high standards Accor is known for. · Supervise the housekeeping team throughout daily operations. · ...

  • Surveillance Team Leader

    1 month ago

    Only for registered members Ras Al Khaimah, Ras al-Khaimah

    +We are looking for a Surveillance Team Leader to oversee our day-to-day operations in Ras Al Khaimah. In this role, you will act as a vital communication link between our Surveillance Operators, Game Integrity, and Risk and Fraud Management teams to promote best practices and pr ...

  • Surveillance Team Leader

    1 week ago

    Arrise Ras Al-Khaimah, United Arab Emirates

    The Surveillance Team Leader oversees the day-to-day operations of the Surveillance team ensuring smooth collaboration effective monitoring and timely incident resolution. · This role acts as a vital communication link between Surveillance Operators Game Integrity and Risk and Fr ...

  • Stylist Team Leader

    6 days ago

    Arrise Ras Al-Khaimah, United Arab Emirates

    The Stylist Team Leader Manages the Stylists Team's activity focusing on aspects related to cost control and optimization inventory management compliance with procedures administrative and people management tasks. · ...

  • Stylist Team Leader

    3 weeks ago

    Only for registered members Ras Al Khaimah, Ras al-Khaimah

    The Stylist Team Leader Manages the Stylists Teams activity focusing on aspects related to cost control and optimization inventory management compliance with procedures administrative and people management tasks. · Main responsibilities include stock control ensuring procedure ad ...

  • Surveillance Team Leader

    1 month ago

    Only for registered members Ras Al-Khaimah

    +Job summary · This role serves as a key communication bridge between Surveillance Operators, Game Integrity, · and Risk & Fraud functions, · +ResponsibilitiesOversee daily Surveillance operations.Analyze? · /validate reported incidents.Monitor online?/physical environmentsCoordi ...

  • Surveillance Team Leader

    1 week ago

    David Kennedy Recruitment Ras Al-Khaimah, United Arab Emirates

    David Kennedy Recruitment is working with a leading tech company who is looking to recruit a Surveillance Team Leader to join their team in Ras-Al Khaimah, UAE. · ...

  • Handyman Team Leader

    2 days ago

    Arrise Ras Al-Khaimah, United Arab Emirates

    The Handyman Team Leader is responsible for coordinating, supervising, and supporting the handyman team to ensure the efficient maintenance, safety, and functionality of company facilities. · Team coordination: Supervise and organize the daily activities of janitorial staff; assi ...

  • Surveillance Team Leader

    1 month ago

    Only for registered members Ras Al Khaimah, Ras al-Khaimah

    The Surveillance Team Leader oversees the day-to-day operations of the Surveillance team. · Analyze and verify reported incidents from the studio. · ...

  • Handyman Team Leader

    3 weeks ago

    Only for registered members Ras Al Khaimah, Ras al-Khaimah

    The Handyman Team Leader is responsible for coordinating and supervising the handyman team to ensure efficient maintenance and functionality of company facilities. · ...

  • Stewarding Team Leader

    1 month ago

    Only for registered members Ras al-Khaimah

    +Job summary+Clean and maintain the kitchen and dining areas of Wynn Al Marjan Island. Ensure that all equipment is in good working order and report any issues to management. · +Clean and sanitize kitchen equipment and work areas. · Supervise the correct use, handling, and storag ...

  • Uniform Team Leader

    11 hours ago

    Only for registered members Ras Al Khaimah, Ras al-Khaimah

    The Uniform Team Leader oversees the daily operations of the Uniforms Team emphasizing excellence in administrative management and staff development. · Oversee the accuracy of stock records. · Monitor stock movements. · ...

  • Stylist Team Leader

    3 weeks ago

    Only for registered members Ras al-Khaimah

    The Stylist Team Leader Manages the Stylists Team's activity, focusing on aspects related to cost control and optimization, inventory management, compliance with procedures, administrative and people management tasks. · ...

  • Surveillance Team Leader

    4 days ago

    Only for registered members Ras Al Khaimah, Ras al-Khaimah

    I'm helping David Kennedy Recruitment find a top candidate to join their team full-time for the role of Surveillance Team Leader. · You'll lead critical surveillance operations, safeguarding integrity and driving professional growth in iGaming. · You have +4 years experience in S ...

  • Surveillance Team Leader

    1 month ago

    Only for registered members Ras al-Khaimah

    The Surveillance Team Leader oversees the day-to-day operations of the Surveillance team ensuring smooth collaboration effective monitoring and timely incident resolution This role acts as a vital communication link between Surveillance Operators Game Integrity and Risk and Fraud ...

  • Uniform Team Leader

    3 days ago

    Arrise Ras Al-Khaimah, United Arab Emirates

    The Uniform Team Leader oversees the daily operations of the Uniforms Team emphasizing excellence in administrative management and staff development. · ...

  • Surveillance Team Leader

    4 days ago

    Personalbüro U. Herrmann Ras Al Khaimah, United Arab Emirates

    This role serves as a key communication bridge between Surveillance Operators, Game Integrity, and Risk & Fraud functions, · Oversee daily Surveillance operations, · ...

Jobs
>
Ras Al Khaimah City