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    IT Analyst - Dubai, United Arab Emirates - Accor

    Accor
    Accor Dubai, United Arab Emirates

    1 week ago

    Accor background
    Description

    Job Description

    • Support & Maintenace of T.T. infrastructure including telecommunications.
    • Implement technology-related processes, system and telecommunications.
    • Installation of software/hardware upgrades in compliance with Fairmont Hotels & Resorts corporate policies and legal requirements.
    • Responsible for daily backup and restores.
    • Monitor technology and telecom mailbox and ensure call resolutions within the service levels.
    • Maintain up-to-date detailed knowledge and records of all systems security, contingency plans, internal controls and standards.
    • Perform routine daily clerical functions regarding integrity of computer systems.
    • Other duties as assigned
    • Support AV

    Qualifications

    • Excellent organizational, follow-through, and communication skills
    • Exceptional problem resolution abilities
    • Strong guest interactions skills.
    • Strong technical background, with specific requirement as follows:
    • Detailed knowledge of operating systems including Win7
    • Knowledge in management of operating of PMS (Micros-Fidelio), PABX/Voicemail/Call Accounting, RIS, Sales and Catering
    • 1-2 years experience in an IT role in a fast-paced luxury hotel/conference environment
    • Microsoft Certified Software Engineer
    • Understand of Cisco Netwoking Equipment
    • Understand of TCP/IP networks.
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