Field Investigation officer - dubai - FlapKap

    FlapKap
    FlapKap dubai

    1 week ago

    Description
    About FlapKapWe are the financial growth partner for small and medium‑sized businesses in the Middle East and Africa. We support merchants to overcome cash constraints by financing working capital and ensuring growth without losing equity.

    About the role, we are a fast, smart, collaborative startup backed by QED, BECO Capital, A15, Outliers, and Nclude, with over $40 m USD in financing.

    We offer a safe environment with a welcoming atmosphere for creativity and innovation, and everyday new challenges and significant achievements that make everyone charged, excited and proud to belong.


    About the roleTitle:
    Site Visits Associate / Field Verification Officer (SMEs)


    Location:
    UAE (field‑based; coverage across Dubai, Abu Dhabi, Sharjah, Ajman, etc.).


    Reporting to:
    Head of Credit / Head of Operations


    Type:

    Full‑time (field role).Key ResponsibilitiesConduct on‑site visits to SME customer sites (shops, offices, warehouses, clinics, restaurants, etc.) to validate business existence, operations, and key high‑quality geo‑tagged photos (signage, storefront, interior, POS, trade license display, etc.) and required documentation copies (trade license, Emirates ID, tenancy/Ejari, invoices/receipts, etc.) as per policy.

    Submit visit outcomes through the company app/tools with clear notes, proper photo labeling, accurate checklists, flags for exceptions or suspicious activity, ensuring every submission is complete, compliant, and audit‑ready—no back‑and‑forth delays.

    Manage a daily pipeline of assigned visits and optimize routes to hit aggressive SLAs.

    Keep tight communication with the ops/risk team:
    confirm appointments, handle reschedules fast, and escalated blockers immediately (wrong location, business closed, uncooperative staff, etc.).


    Maintain a "first‑time‑right" mindset:
    fewer revisits = faster decisions.

    Represent the brand professionally at all times:

    explain the purpose of the visit simply and clearly, keep visits efficient, respectful, and minimally disruptive to the SME.Identify and report red‑flag indicators (mismatched business activity, suspicious documentation, fake signage, unusual setup, inconsistent answers) and follow verification playbooks—no improvising on compliance.


    KPIsTurnaround time (TAT):
    visits completed and submitted within SLA (often same‑day/next‑day)

    Completion rate:
    high % of assigned visits completed on first attempt

    Submission quality:
    low rejection rate of reports due to missing/unclear evidence

    Accuracy:
    information matches internal records and supports confident decisions

    Escalation quality:
    issues flagged early with clear evidence and concise notes

    Customer experience:
    professional handling, minimal complaints.
    Working ConditionsField‑based role with daily travel. Some early/late visits may be required depending on SME operating hours. May require occasional weekend availability (based on business demand). Performance is measured on speed + quality, not just effort.
    CompensationCompetitive compensation.

    Based in the UAE and must travel frequently across :
    English required; Hindi/Urdu is a strong plus.
    Valid UAE driving license; comfortable driving daily for work.

    Strong smartphone proficiency (camera quality awareness, scanning apps, forms, pin drop/share location).Strong attention to detail (photos, documents, names, addresses, timestamps).Good communication skills—clear, direct, and professional on‑site and with internal teams.

    Basic understanding of SMEs (how they operate, what normal looks like vs. suspicious).


    Integrity:
    handles sensitive information responsibly and follows process.

    Nice‑to‑have Experience in field verification, banking/fintech ops, merchant onboarding, telco verification, insurance claims visits, logistics inspections, or audit‑style field work.

    Familiarity with KYC/KYB, AML basics, or fraud/risk on verification playbooks, evidence standards, and red‑flag detection. Fast‑paced environment with clear ownership and impact.
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