Customer Service Agent - Dubai
6 hours ago
Job description
Location: Dubai, United Arab Emirates
Industry: Construction
Job Type: Full-Time
Salary: AED 6,500 – AED 7,500 per month
Job Overview
IIQAF Group is hiring a proactive and professional Customer Service Agent to support our construction operations in Dubai. The ideal candidate will manage client communication, service coordination, complaint resolution, project updates, and administrative support while ensuring exceptional customer satisfaction across construction projects.
This role is ideal for candidates searching for Customer Service jobs in Dubai, Customer Service Agent UAE, Construction Customer Support Dubai, Client Service Executive UAE, or Customer Care Representative Construction industry.
Key Responsibilities
- Handle customer inquiries, service requests, and project-related communications
- Coordinate with project managers, site supervisors, and technical teams
- Provide accurate project updates and service information to clients
- Resolve customer complaints and service issues efficiently
- Maintain CRM systems and customer service documentation
- Schedule site visits, follow-ups, and service appointments
- Ensure high standards of client satisfaction and relationship management
- Prepare reports on customer feedback and service performance
- Support sales and operations teams with administrative coordination
Required Skills & Qualifications
- Proven experience as a Customer Service Agent, Customer Support Executive, or Client Service Representative
- Experience in construction, engineering, or project-based industries (preferred)
- Strong communication and interpersonal skills
- Knowledge of CRM software and Microsoft Office
- Ability to manage multiple inquiries in a fast-paced environment
- Strong problem-solving and conflict resolution skills
- Professional and customer-focused attitude
Preferred Qualifications
- Bachelor's degree or diploma in Business Administration or related field
- Experience handling B2B or project-based client support
- Familiarity with construction terminology and project workflows
Similar jobs
We are looking for creative minds to join our globally recognized brand as Service Agents at Paramount Hotel Midtown. · Serve and clear food and beverage items in an unobtrusive and professional manner. · Carry trays and set up trolleys with linen, china, glass and silver. · ...
1 month ago
We are seeking a creative and experienced Service Agent to join our team at the Paramount Hotel Midtown. · The ideal candidate will have a passion for storytelling and a commitment to providing exceptional service to our guests. · Responsibilities include overseeing the effective ...
1 month ago
The Guest Service Agent is a key representative of our hotel and the Minor Hotels brand. · Key Responsibilities For This Position Are Provide exceptional guest service by anticipating needs, handling inquiries, and ensuring satisfaction Maintain comprehensive knowledge of hotel p ...
2 weeks ago
+Job summary · A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits as required.+Russian language proficiency is a must+ · previous experience in a customer-focused indu ...
2 weeks ago
The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest-s account upon c ...
1 week ago
A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits as required.As Guest Service Agent you will serve on the Front Office Team to provide services for Guests to contrib ...
1 month ago
The Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out.Achieve positive outcomes from Guest queries in a timely and efficient manner · Ensure an efficient reception experience for Guests · ...
2 weeks ago
We welcome you as you are and you can find a job and brand that matches your personality. · We support you to grow and learn every day, making sure that work brings purpose to your life, · so that during your journey with us, you can continue to explore Accor's limitless possibil ...
2 weeks ago
A luxury hospitality brand connects guests to genuine places through personal experiences and providing heartfelt hospitality in exciting destinations. · ...
2 weeks ago
Greet, check-in and respond to requests while providing exceptional service. · ...
2 weeks ago
A luxury hospitality brand provides personal experiences and heartfelt hospitality in exciting destinations. · Take reservations · Greet and register guests · Provide guest service during stay · ...
1 week ago
The Guest Service Agent is a key representative of our hotel and the Minor Hotels brand. · ...
2 weeks ago
We welcome you as you are and you can find a job and brand that matches your personality. · Greet guests · Check-in guests · ...
1 week ago
The Guest Service Agent creates one of the most powerful first impressions to our guests. · ...
1 month ago
+We are seeking a highly motivated and dedicated Customer Service Agent to join our team. · +Act as the primary point of contact for customers, responding to inquiries and providing information about our products and services · ,Resolve customer complaints and escalate issues as ...
5 days ago
A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits as required. · ...
2 weeks ago
· Job Description: · Job Title: Guest Service Agent (Arabic Speaker) / Sales/Marketing Admin · Location: UAE · Job Summary · Our client is seeking a talented individuals to join our team in the UAE. We have two exciting opportunities available: · Guest Service Agent (Arabic Spe ...
1 day ago
We are seeking an enthusiastic and customer-focused individual to create exceptional experiences for our guests as a Guest Service Agent at Novotel & Adagio Premium Dubai Al Barsha. · ...
1 week ago
+A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. · ...
2 weeks ago
As a Guest Service Agent you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. · ...
1 month ago