Team Leader RB-Branch - United Arab Emirates - ADIB Group

    ADIB Group
    ADIB Group United Arab Emirates

    1 week ago

    Description
    Description

    Role: Team Leader (RSS)-PF
    Location: Abu Dhabi

    Role Purpose:

    • Managing a Team and ensure that overall responsibilities are achieved, while projecting the warm image of ADIB, increase bank's visibility in the Financial Market
    • Developing new strategies for the business for the respective area and build suitable plans to increase the business.
          
      Key Accountabilities of the role      
    1. Main Responsibilities:
    • To ensure that the set target and are met/exceeded on time.
    • Ensure Team fully adhere with ADIB policy and procedure on day-to-day business management.
    • Ensure adequate leave plan for the team and execution of the same effectively.
    1. Daily/Weekly Responsibilities:
    • Ensure business proposed/booked under ADIB policy and procedure with Shari'a compliances.
    • Monitor day to day activities of IFE's and ensure appropriate business management/control in place.
    • Coach Team on date-to-date business activities, guide to achieve monthly goals.
    • Review and recommend standard credit application and ensure authenticity of the critical documents (MRF, identification documents, Banks statement, etc.)
    • Updates the leads status on time, please ensure status update before leaving your desk for the day.
    • Ensure the daily attendance, if there is regular absenteeism then escalate to SM.
    • Ensure disbursement files are in order, prior forwarding the file to RFO, by cross checking, customer's original documents against copies. Files must be sent to RFO immediately or within next 1 working day
    • To ensure proper handover of all customers related files/documents prior to staff's leaver starts/or event of resignation/termination, and arrange proper follow-up/closing of each cases
    • Handle customer complaint directly, should not let IFE's handle complaints directly at any point.
    • Ensure all IFE's are aware of products, policies & promotions of ADIB and keep on update them on changes.
    • Open business channels for IFE's by visiting potential employers/high new worth customer and can be introduce to IFE's.
    1. Monthly Responsibilities:
    • Motivate high achievers by recognize then in team meeting, also provide opportunity to other staff, to grab top position by creating healthy inter team competition.
    • Recognize staff training requirement while evaluating their monthly performance.
    • Arrange IFE training/coaching based on recognized area of weakness and maintain track, escalate SM if in case of hopeless.
    • Recommend disciplinary action for those shows no improvements..
    • Support SM on Al Khair STL/Settlement/Clearance/STL, based on calls.
    • Visit 2 ministries/Departments/Listed companies and provide report to Business visit Report to SM
    1. Annual Responsibilities:
    • Conduct annual appraisal and recommend staff recognition.

    Specialist Skills / Technical Knowledge Required for this role:

    • Familiarity with Core Banking and Application sourcing systems
    • Outlook/Email/HR system exposure
       
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