- Manage day to day vendor operations tasks and keep ownership of supporting back office tools while delivering on agreed KPIs
- Define and execute steps to achieve performance improvement, managing the work-flow in a end to end manner
- Improve vendor training quality, introduce new training modules
- Scheduling assigning and carrying out training with restaurant partners, troubleshooting and technical support
- Developing action plans with the department manager to address weak areas in need of improvement
- Work alongside regional logistics and country sales teams on actions and activities to drive vendor operations forward
- Reporting and monitoring of KPIs and performance SLAs
- Drive key projects through end to end project management for operational improvement across vendor onboarding and performance areas
- Be hands-on with related back office tools and make necessary adjustments based on business needs.
- Manage a team of operations coordinators and ensure the best output for the operations and onboarding function
- Bachelor's Degree is mandatory
- 3-4 years' experience in operations or logistics. food/grocery tech industry
- Strong communication skills, both written and verbal
- Experience in dealing with cross-cultural team members and cross-functional teams
- G-suite and MS Office suite skills and Data Interpretation Skills
- Ability to deal with ambiguity, work under pressure, and handle stress
- A motivated team player and supports Vendor operation function overall objectives by going the extra mile
- Knowledgeable in operations and performance-related tasks
- 3-4 years' experience in operations or logistics. food/grocery tech industry
- The ability to quickly adapt to new environment and systems
- A team player who can work in a fast-paced environment with a make-it-happen attitude
Specialist Vendor Operations - Dubai, United Arab Emirates - Talabat
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