Credit Control Officer - Dubai, United Arab Emirates - Marsh McLennan

Marsh McLennan

Verified Company

Dubai, United Arab Emirates

1 week ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Description

Credit Control Officer M/F

Company:

Marsh

Description:

We are looking for a:

Credit Control Officer M/F
based in Dubai

The "big picture":

Budget targets for Bad debts and DRO improvements
Supervise a skilled credit control team who support our clientfacing colleagues with collections and reconciliation
Ownership and accountability for credit control and counterparty management oversite of broker and reinsurers to ensure portfolio performance
Build relationships with Marsh colleagues from multiple offices and drive continuous improvement
Work closely with the Portfolio Specialist and be responsible for communicating feedback within your team and supported offices, identifying trends, evaluating/resolving any escalated service issues, and playing a key role in the growth of the department

We will count on you to:

Manage the Credit Control and Cash Allocation team (5/6 people based in Mumbai)
Take ownership and accountability for credit control and counterparty management oversite of broker and reinsurers to ensure portfolio performance
Monitor reinsurance premium payments to ensure contractual obligations are met and reinsurers remunerated for cover afforded
Review and evaluation of contract terms to ensure due dates are captured allowing timely recovery of reinsurance balances
Perform evaluation of actual vs estimated premium and Revenue Collection
Liaise with Reinsurance Accounting Management team, underwriting lines of business, claims, Brokers and Reinsurers to resolve queries
Establish and own Broker and Reinsurer meetings to drive cash collection
Secure monthly reporting into Group Finance and back to underwriting team to seek agreement and understanding of all material movements
Reconcile receivable balances between related parties books
Ensure compliance with the Finance month/quarter/yearend deadline requirements
Share knowledge on portfolio handling across Reinsurance accounting team to ensure business continuity
Support key departmental initiatives and projects such as change in core reinsurance systems, control and process enhancement and admin development
Analyse Aged Debt to ensure reduction in >30day debt and prevention of further debt deterioration
Conduct portfolio analysis of reinsurer exposure, Reinsurer and Broker payment performance as well as program and line of business performance
Deliver team training on credit control and counterparty management practice and procedure
Manage NOC protocol

People Management:

Manage day to day performance of team members and monitor KPIs
Provide timely feedback and create action plan for improvement
Formulate training and development plan for the team
Assess high performers and develop career or growth paths. Plan technical / managerial certification or training
Ensure technical competency is achieved for resources executing specialized processes

Stakeholder Management and Communication

Manage internal and external stakeholders. Ensure timely delivery of outputs and

- escalation guidelines to highlight gaps in performance or delays

Ensure timely and accurate handling of client / insurers escalations, queries or issues.
Adherence to communication document to close the loop and maintain transparency
Produce reports to measure performance and highlight gaps for nonadherence upstream or downstream functions

Continuous Improvement

Challenge the current state and identify process improvement opportunities, perform process value analysis and
Analyze current performance gaps and formulate corrective and preventive actions
Assess escalations and complaints from stakeholders and perform root cause analysis. Formulate action plan to reduce or eliminate the same
Benchmark performance and set improvement goals on a quarterly and yearly basis for the team

What you need to have:

- +5 Years' Experience in Region Re-Insurance Industry

Strong communication skills you will speak to leaders and collaborate with client teams who are remote, so effective verbal and written communication is key
Good organizational and time management skills to multitask and work effectively under pressure to meet deadlines
Intermediate Microsoft Office proficiency knowledge of basic Excel formulas, pivot tables, PowerPoint and Outlook
Navins tool knowledge is a nice to have
Managerial aptitude desire to coach, mentor, and develop the team you are supervising
Ability to work and adjust in a fastpaced and dynamic environment as needed in order to support the needs of the business

About us:

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office.

All Marsh McLennan colleagues are expected to be in their local based teams will identify at least one "anchor day" per week on which their full team will be togethe