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Position Summary · We are seeking a proactive and customer-focused Customer Service Representative to join a remote support team. In this role, you will serve as the primary point of contact for customers, assisting with inquiries, resolving concerns, and ensuring a positive over ...
Ajman, Ajman Emirate د.إ90,000 - د.إ210,000 (AED) per year1 week ago
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We are a rapidly growing organization operating in the testing, inspection, and certification space. · ...
Ajman, Ajman Emirate1 month ago
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Position Overview · We are seeking a highly organized, dependable, and detail-oriented Customer Service Representative (Remote) to join our growing operations team supporting clients and internal stakeholders across the MENA region, including the UAE, Qatar, and Saudi Arabia. · T ...
Ajman, Ajman Emirate د.إ90,000 - د.إ210,000 (AED) per year3 days ago
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· Resolve customer complaints professionally · Provide accurate information about products and services · ...
Ajman1 month ago
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Position Overview · We are seeking a professional and customer-focused Remote Customer Service Representative to support clients through high-quality service and timely communication. This fully remote position is ideal for individuals who are solution-oriented, patient, and conf ...
Ajman, Ajman Emirate1 week ago
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We are hiring a motivated and customer-focused Customer Service Representative to join a fully remote support team. This work-from-home role is ideal for individuals who enjoy helping customers, solving problems, and providing clear, friendly, and reliable support across digital ...
Sharjah3 weeks ago
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This position reports to the Contact Center Team Leader accountable to provide the highest standards of customer service through telephone banking. · Receive in-bound calls from customers and prospects. · Provide high quality customer service by answering enquiries efficiently an ...
Sharjah1 month ago
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Position Overview · We are seeking a highly organized, dependable, and detail-oriented Customer Service Representative (Remote) to join our growing operations team supporting clients and internal stakeholders across the MENA region, including the UAE, Qatar, and Saudi Arabia. · T ...
Sharjah, Sharjah Emirate د.إ90,000 - د.إ210,000 (AED) per year3 days ago
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We are seeking a Customer Service Representative who will handle pricing inquiries and requests for quotes from customers via email and phone. · Handle pricing inquiries and RFQs for standard products and services via phone, email, and virtual communication toolsQualify customer ...
Sharjah, Sharjah Emirate1 month ago
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This is a full-time on-site role located in Sharjah for a Customer Service Representative. · ...
Sharjah, Sharjah Emirate2 weeks ago
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Position Summary · We are seeking a proactive and customer-focused Customer Service Representative to join a remote support team. In this role, you will serve as the primary point of contact for customers, assisting with inquiries, resolving concerns, and ensuring a positive over ...
Sharjah, Sharjah Emirate د.إ90,000 - د.إ210,000 (AED) per year1 week ago
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This position reports to the Contact Center Team Leader, accountable to provide the highest standards of customer service through the provision of telephone banking to existing and potential customers. · ...
Sharjah Emirate1 month ago
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Position Overview · We are seeking a professional and customer-focused Remote Customer Service Representative to support clients through high-quality service and timely communication. This fully remote position is ideal for individuals who are solution-oriented, patient, and conf ...
Sharjah1 week ago
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We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The successful applicant will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every d ...
Sharjah1 month ago
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Position Overview · We are seeking a professional and customer-focused Remote Customer Service Representative to support clients through high-quality service and timely communication. This fully remote position is ideal for individuals who are solution-oriented, patient, and conf ...
Sharjah, Sharjah Emirate1 week ago
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We are seeking a dedicated and articulate Customer Service Representative who is fluent in Arabic to join our dynamic customer support team. As a Customer Service Representative, you will be responsible for providing exceptional service to our Arabic-speaking clients by addressin ...
Sharjah1 month ago
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We are looking for motivated customer service representatives to join our team. As a customer service representative you will be responsible for handling customer inquiries related to freight forwarding and customs clearance. · ...
Al Qusais1 month ago
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AfroDiva is seeking a friendly and resourceful Customer Service Representative (CSR) to be the first point of contact for our customers. · ...
Dubai1 month ago
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We are looking for an energetic and responsible Customer Care Service Representative to join our growing e-commerce team. The candidate must have strong English communication skills and knowledge of Shopify. Arabic language skills and AI knowledge will be considered an added adva ...
Umm al-Quwain City1 week ago
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Amer Center - Government services · Role Description · This is a full-time on-site role located in Dubai for a Customer Service Representative. The Customer Service Representative will be responsible for handling customer inquiries, providing support, ensuring customer satisfacti ...
Dubai د.إ90,000 - د.إ210,000 (AED) per year1 week ago
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The Customer Service Representative is responsible for delivering excellent customer support across multiple channels.The CSR acts as the primary point of contact for passengers regarding trip bookings, service inquiries, complaints, · and real-time operational service. · ...
Dubai1 month ago
Customer Service Representative - ajman - Tafaseel Group
Description
Job SummaryAnswer incoming calls from customers for various purposes, respond to inquiries and questions, handle complaints, troubleshoot problems, and provide & ResponsibilitiesAnswer calls and route them to the appropriate resource.
Handle patients' inquiries telephonically and convert their inquiries to emails according to standard operating procedures; send to relevant departments if no answer after transferring the line twice.
Research required information using available resources.Manage and resolve patients' complaints and transfer to qualified personnel for resolution.
Provide customers with service information and hospital policies.
Update the business connect with new staff numbers and names of new staff joining the hospital; identify and escalate priority issues.
Follow up on patients' calls when necessary.Transfer calls internally between healthcare staff (e.g., on-call doctor, blood bank, radiology on call).Update yourself with information circulated in the hospital (memos/circulars) and within the call center (External Calls workbook—updates, on-leave, and appointments).Take good care of tools entrusted by the administration (e.g., computer, headset); these are for official use only and should be used with caution.
Receive calls from patients and assist with appointment queries.Book new appointments as per OPD policy and inform patients of all necessary information before their visit.
Cancel and reschedule appointments as per patient requests.
Handle online appointment bookings through the website.
If no slots are available and the patient needs urgent consultation, gather all patient information (name, contact number, MRN NO#, etc.) and email it to the OPD Clinic for arranging overbooking or walk-in appointments.
Book appointments for all OPD procedures, ER referrals (routine, inpatient, fracture list).Handle patient complaints related to appointments and transfer to qualified personnel.
Respond to patient inquiries, requests, and disputes over the phone, routing them to the appropriate department or staff.Explain available services and hospital policies to patient complaints calls and communicate with the PRO office as per the process.
Update the HMS system with any changes in clinic timings.Perform related work as assigned by the client and ExperienceBachelor's Degree or equivalent.
Proficient in relevant computer in both Arabic and English.
Knowledge of customer service principles and practices.
Knowledge of call center telephony and technology.
Some experience in a call center or customer service environment.
Good data entry and typing skills.
Knowledge of administrative and clerical processes.
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Customer Service Representative
Only for registered members Ajman, Ajman Emirate
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Customer Service Representative
Only for registered members Ajman, Ajman Emirate
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Customer Service Representative
Only for registered members Ajman, Ajman Emirate
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Customer Service Representative
Only for registered members Ajman
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Remote Customer Service Representative
Only for registered members Ajman, Ajman Emirate
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Customer Service Representative
Only for registered members Sharjah
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Customer Service Representative
Only for registered members Sharjah
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Customer Service Representative
Only for registered members Sharjah, Sharjah Emirate
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Customer Service Representative
Only for registered members Sharjah, Sharjah Emirate
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Customer Service Representative
Only for registered members Sharjah, Sharjah Emirate
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Customer Service Representative
Only for registered members Sharjah, Sharjah Emirate
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Customer Service Representative
Only for registered members Sharjah Emirate
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Remote Customer Service Representative
Only for registered members Sharjah
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Customer Service Representative 11J25
Only for registered members Sharjah
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Remote Customer Service Representative
Only for registered members Sharjah, Sharjah Emirate
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Customer Service Representative - Arabic Speaker 11J25
Only for registered members Sharjah
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Customer Service Representative
Only for registered members Al Qusais
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Customer Service Representative
Only for registered members Dubai
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Customer Care Service Representative
Only for registered members Umm al-Quwain City
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Customer Service Representative
Only for registered members Dubai
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Customer Service Representative
Only for registered members Dubai
