- Proven experience as a UC&C Engineer with expertise in Teams, Phones, and devices (MTR, Poly, Neat, Creston, Logitech, etc.).
- Solid understanding of Unified Communications, Networks, and Teams.
- Demonstrated ability to convert customer problem statements into effective IT solutions.
- Experience in developing automation solutions using Azure Functions and PowerShell scripting.
- Hands-on experience in implementing call routes and voice plans for Teams voice.
- Familiarity with MTR technologies such as Poly, Neat, Creston, Logitech, and their integration processes.
- Excellent communication and interpersonal skills with the ability to collaborate effectively with both technical and non-technical stakeholders.
- Relevant certifications in Unified Communications or related fields are a plus.
- To independently resolve tickets and ensure that the agreed SLA of ticket volume and time are met for the team.
- To provide support for on-call escalations orL3 level support and doing incident and problem management.
- Work on value adding activities such Knowledge base update and management, Training s, coaching analysts and conducting interviews or participation in hiring drives.
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UCC Engineer
1 week ago
Dice Dubai, United Arab EmiratesQualifications: · Proven experience as a UC&CEngineer with expertise in Teams, Phones, and devices (MTR, Poly,Neat, Creston, Logitech, etc.). · Solidunderstanding of Unified Communications, Networks, andTeams. · Demonstrated ability to convert customerproblem statements into effe ...
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Sales Account Manager
2 days ago
Trident MEA Technologies LLC Dubai, United Arab EmiratesTrident MEA Technologies LLC, one of the leading SI based in Dubai, UAE with offices in Oman and India is actively looking for a skilled sales professional to further developing its successful Midmarket and Enterprise sales operations, with focus on new business acquisition for U ...
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Sales Account Manager
2 days ago
Trident MEA Technologies LLC Dubai, United Arab EmiratesTrident MEA Technologies LLC, one of the leading SI based in Dubai, UAE with offices in Oman and India is actively looking for a skilled sales professional to further developing its successful Midmarket and Enterprise sales operations, with focus on new business acquisition for U ...
UCC Engineer - Dubai, United Arab Emirates - Dice
Description
Qualifications: