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    Software Support Engineer - Dubai, United Arab Emirates - Caliberly

    Caliberly
    Caliberly Dubai, United Arab Emirates

    Found in: Talent AE C2 - 4 days ago

    Caliberly background
    Full time
    Description
    Duties and Responsibilities:

    • Responsible for building .NET Core applications using .NET Core technologies for back-end.
    • Interpret requirements to develop APIs and integrations using agile methodology.
    • Responsible for UI design work for applications like POS systems and self-service kiosks.
    • Collaborate with internal teams to resolve complex technical issues and escalate to Level 3 support when necessary.
    • Responding in a timely manner to service issues and customer requests either via phone, email, or chat until they're solved.
    • Performing Windows Server administration & configuration.
    • Provide high-level technical support to our clients, including troubleshooting and resolving complex hardware and software issues.
    • Test, implement, and roll out new POS systems. Support all phases from planning to deploy of future releases of POS software and components.
    • Configure and troubleshoot the POS setup. This includes printers, customer display, scanners, and mobile POS.
    • Continually enhance and expand technical knowledge of the POS, external systems and tools utilized by the POS Team and Helpdesk.
    • Quality assurance testing of new version of the POS and related software including both manually entered test cases and use of automated test tools.

    Requirement:

    • Bachelors degree in information technology, Computer Science, Engineering, or related field.
    • Min. 3 years' experience in .NET and C#.
    • Advanced knowledge of how APIs work and understanding of Json and XML data formats.
    • Experience in Java, JavaScript, CSS3, HTML 5.
    • Strong knowledge of Structured Query Language (SQL).
    • Good knowledge on POS (Point of Sale) or SCO (Self-Check-Out) system would be an added advantage.
    • Experience dealing with Software POS Systems.
    • Knowledge of remote access tools and other supportive technologies.
    • Knowledge of external systems and payment gateways, and how they interact with the POS.
    • Demonstrated ability to learn and experiment in future POS related technologies for activities like testing, evaluation, proof of concept.
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