Lead Level 1 and Level 2 support operations, ensuring timely incident and service request resolution in line with SLAs
Own and optimize ITSM processes, including Incident, Problem, Request, and Knowledge Management
Define and execute IT operational strategies aligned with business objectives and service excellence
Direct major incident management and post‑incident reviews to drive root‑cause resolution and continuous improvement
Build, maintain, and govern the IT knowledge base and service catalog to improve support efficiency
Recruit, train, mentor, and lead a collaborative, multicultural IT support team
Partner with cybersecurity teams to ensure secure operations, data protection, and compliance with privacy standards
Minimum 8 years of experience in IT operations, including at least 3 years in a managerial role
Strong hands‑on experience with ServiceNow or comparable ITSM platforms
ITIL Foundation certification or higher
ServiceNow Administrator certification or equivalent practical experience
Bachelor's degree in Information Technology, Computer Science, or a related discipline
Demonstrated leadership, people management, and time‑management skills
Excellent communication, stakeholder engagement, and deep understanding of enterprise IT support workflows
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IT Manager - United Arab Emirates - Wynn Al Marjan Island
Description
DescriptionAbout Wynn Al Marjan Island:
On schedule to open in the United Arab Emirates in Spring 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants and lounges, a theatre, nightclub, and five-star spa is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf.
About the Position:
Wynn Al Marjan Island is currently seeking an IT Manager to join the IT Operations Engineering and Support team.
The primary duties and responsibilities of this role are:
About You:
The ideal candidate for this position will have the following experience and qualifications:
About Wynn Al Marjan Island's Benefits:
We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as life insurance, incentive programs, and other employee benefits. The result is a package that makes this role highly attractive to outstanding applicants seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.
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Senior Project Manager
AERTEC- United Arab Emirates
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Manager – Community Management
Jumeirah- United Arab Emirates
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Manager, Wealth Management
Mashreq Bank- United Arab Emirates
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Manager - Revenue Management
Wynn Al Marjan Island- United Arab Emirates
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Assistant Manager-Facilities Management
Transguard Workforce Solutions- United Arab Emirates
-
Senior Manager Talent Managment
Hapag-Lloyd- United Arab Emirates
-
Manager ICT Contract Management
Only for registered members UAE
-
Manager Commercial Performance Management
Only for registered members UAE
-
Human Resource Assistant Manager/ Manager
Only for registered members United Arab Emirates
-
Marketing Manager
Full time Only for registered members United Arab Emirates
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Store Manager
Alshaya- UAE
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Marketing Manager
Full time Only for registered members United Arab Emirates - United Arab Emirates (UAE)
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Management Accountant
Only for registered members United Arab Emirates
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Manager - ICT
Apparel Group- United Arab Emirates
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Marketing Manager
Alshaya- UAE
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Assistant Manager
KPMG- United Arab Emirates
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Construction Manager
Ali & Sons Contracting- United Arab Emirates
-
Account Manager
Only for registered members United Arab Emirates
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Relationship Manager
ADIB Group- United Arab Emirates
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Assistant Manager
Landmark Group- United Arab Emirates