- Advanced English Speaker.Fluent in verbal and written English. High Proficiency level (85%>) (must).
- Schedule flexibility: towork all schedules weekdays and weekends(must).
- High SchoolCompleted.
- Previous call center experience is aplus.
- Basic Internettools
- Empathetic.
- Multitaskingskills.
- ProblemSolving.
- Active and effectivecommunication.
- Capable of working and reachresults under pressure.
- Identifyproblems and search solutions to offer answers to solve questionsfrom customers using the given channel ofcommunication.
- The document correctly the database using the given tools in order to keep track ofcostumer's request through dataentry
- Meet established individual and teamperformance targets, including customer service, productivity, andquality standards.
- Follow up on thecustomer's issue until is solved such as requests,transactions, information changes, or any other issue addressed bythe customer.
- MedicalService.
- Referralbonus.
Representante del servicio de atencin al cliente - Dubai, United Arab Emirates - Concentrix
Description
About the job
Providehigh-quality and accurate resolutions to customers under stipulatedpolicies and procedures, by answering general inquiries andoffering solutions, to make sure that objectives set by the clientare met successfully.
To help customers byproviding a quality service, as to guarantee total satisfaction andaccomplish client's expectations.
Hardskills
Softskills
Responsibilities
Benefits