- To be an ambassador of the Front Office and the hotel, in and outside the work place.
- To provide a personal service to all the guests, fully aware and following the hotel standards and procedures.
- To ensure that all guests receive a warm welcome and that they enjoy their stay / visit being offered the finest personal service.
- To personally greet and escort the guests rather than pointing out directions.
- To ensure that the privacy of the guests and the confidentiality of the information is respected.
- To handle guest luggage and belongings carefully, to store them safely, avoiding damage or lost.
- To assist guests with room changes in coordination with the Front Office department.
- To deliver messages, mail, parcels, newspapers, etc. to guests and hotel departments as per departmental standards and procedures.
- To be aware of the room set ups and to inform the guests accordingly (rooming).
- To check the cars and rooms for forgotten items and to respect the Lost & Found procedures.
- To ensure uncompromising levels of cleanliness and maintenance of the work place through own responsibility.
- To properly use the supplies, equipment and to ask for requisitions accordingly.
- To assist the drivers, valet parking and doormen in the daily activity.
- To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.
- To call the supervisor or manager for advice in serious cases or if an approval is required.
- To be fully aware of and to report all guest comments or complaints.
- To be aware of all VIPs visiting or staying in the hotel.
- To ensure a proper use of the telephone etiquette as per Sofitel standards.
- To read and update the logbooks and to ensure a proper handover between the shifts.
- To strictly respect the keys handling procedures.
- To respect schedules, terms and deadlines as agreed with the Management.
- To be aware of the hotel outlet timings and promote the internal activities and events.
- To attend a daily line up briefing with the Concierge team to recapitulate tasks and activity.
- To share daily activity highlights with the supervisor, including internal and external guest opportunities.
- To be entirely flexible and adapt to rotate within the different sub sections of the Front Office Department.
- To carry out any other reasonable duties as assigned by the Concierge Supervisor and the Chief Concierge.
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Bell Attendant
Found in: Talent AE C2 - 5 days ago
ACCOR Ras Al-Khaimah, United Arab Emirates PermanentJob Description · Bell Attendant · Always lending a helping hand with a smile. As a Bell Attendant, your passion for the property, and your respect for our guests' belongings will ensure that our guests Feel Welcome as soon as they arrive. · What you will be doing: · Timely de ...
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Bell Attendant
Found in: Talent AE A C2 - 5 days ago
ALL - Accor Live Limitless Ras Al-Khaimah, United Arab EmiratesService focused personality isessential; customer related experience anasset · Should have at least 2 years experienceas Bell Attendant role in Front Office · Abilityto work well under pressure in a fast pacedenvironment · Excellent communication skills anda professional presenta ...
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Bell Attendant
Found in: DrJobEN AE A2 - 5 days ago
ALL - Accor Live Limitless Ras Al Khaimah, United Arab EmiratesService focused personality is essential; customer related experience an asset · Should have at least 2 years experience as Bell Attendant role in Front Office · Ability to work well under pressure in a fast paced environment · Excellent communication skills and a professional pr ...
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Bell Attendant
Found in: Talent AE C2 - 5 days ago
SOFITEL Ras Al-Khaimah, United Arab Emirates PermanentJob Description · To be an ambassador of the Front Office and the hotel, in and outside the work place. · To provide a personal service to all the guests, fully aware and following the hotel standards and procedures. · To ensure that all guests receive a warm welcome and that th ...
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Bell Captain
Found in: Talent AE C2 - 5 days ago
SOFITEL Ras Al-Khaimah, United Arab Emirates PermanentJob Description · To supervise the bell attendants, valet parking, ensuring that the hotel standards and procedures are fully known and followed. · To ensure uncompromising levels of cleanliness and maintenance of the vehicles and work place. · To ensure that all bell attendants ...
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Bell Captain
Found in: Talent AE C2 - 5 days ago
Hotel Chadstone Melbourne MGallery Ras Al-Khaimah, United Arab Emirates Full timeJob Description · Company Description · Sofitel Al Hamra Beach Resort · Job Description · To supervise the bell attendants, valet parking, ensuring that the hotel standards and procedures are fully known and followed. · To ensure uncompromising levels of cleanliness and maintenan ...
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Doorman
Found in: Talent AE C2 - 5 days ago
Hotel Chadstone Melbourne MGallery Ras Al-Khaimah, United Arab Emirates Full timeJob Description · Company Description · Sofitel Al Hamra Beach Resort · Job Description · To be an ambassador of the Front Office and the hotel, in and outside the work place. · To provide a personal service to all the guests, fully aware and following the hotel standards and pro ...
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Front Office Manager
Found in: Talent AE C2 - 5 days ago
Hotel Chadstone Melbourne MGallery Ras Al-Khaimah, United Arab Emirates Full timeJob Description · Job Description · Main Duties · To oversee the Front Office operations, including the Reception, CID, Bell Desk, Concierge, Guest Relations, Business Center, Airport Representatives, Drivers and Valet Parking, and to personally supervise the above in the involve ...
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Front Office Manager
Found in: Talent AE C2 - 5 days ago
SOFITEL Ras Al-Khaimah, United Arab Emirates PermanentJob Description · Main Duties: · To oversee the Front Office operations, including the Reception, CID, Bell Desk, Concierge, Guest Relations, Business Center, Airport Representatives, Drivers and Valet Parking, and to personally supervise the above in the involved supervisor's ...
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Night Manager
Found in: Talent AE C2 - 5 days ago
Hotel Chadstone Melbourne MGallery Ras Al-Khaimah, United Arab Emirates Full timeJob Description · Job Description · Main Duties · To be an ambassador of the Front Office and of the hotel, in and outside the work place. · To ensure the efficient running of the night operations in the hotel. · To oversee directly the overnight ambassador of the hotel and indi ...
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Night Manager
Found in: Talent AE C2 - 5 days ago
SOFITEL Ras Al-Khaimah, United Arab Emirates PermanentJob Description · Main Duties · To be an ambassador of the Front Office and of the hotel, in and outside the work place. · To ensure the efficient running of the night operations in the hotel. · To oversee directly the overnight ambassador of the hotel and indirectly the Front ...
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Front Office Manager
Found in: Talent AE C2 - 5 days ago
SOFITEL SOFITEL AL HAMRA RAS AL KHAIMAH Ras Al-Khaimah, United Arab Emirates Full time· JOB DESCRIPTION · Job Description · Main Duties: · • To oversee the Front Office operations, including the Reception, CID, Bell Desk, Concierge, Guest Relations, Business Center, Airport Representatives, Drivers and Valet Parking, and to personally supervise the above in the i ...
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Night Manager
Found in: Talent AE C2 - 5 days ago
SOFITEL SOFITEL AL HAMRA RAS AL KHAIMAH Ras Al-Khaimah, United Arab Emirates Full time· JOB DESCRIPTION · Job Description · Main Duties · • To be an ambassador of the Front Office and of the hotel, in and outside the work place. · • To ensure the efficient running of the night operations in the hotel. · • To oversee directly the overnight ambassador of the hotel ...
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Duty Manager
Found in: Talent AE C2 - 5 days ago
Accor Ras Al-Khaimah, United Arab Emirates Full timeJob Description · Main Duties · To be an ambassador of the Front Office and of the hotel, in and outside the work place. · To ensure the efficient running of the day and evening operations in the hotel. · To oversee directly the ambassador on evening shift of the hotel and the F ...
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Duty Manager
Found in: Talent AE C2 - 5 days ago
Hotel Chadstone Melbourne MGallery Ras Al-Khaimah, United Arab Emirates Full timeJob Description · Job Description · Main Duties · To be an ambassador of the Front Office and of the hotel, in and outside the work place. · To ensure the efficient running of the day and evening operations in the hotel. · To oversee directly the ambassador on evening shift of t ...
Bell Attendant - Ras Al-Khaimah, United Arab Emirates - Accor
Description
Company Description
Sofitel Al Hamra Beach Resort