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Abu Dhabi

    Guest Experience Expert - Abu Dhabi, United Arab Emirates - St. Regis Hotels & Resorts

    St. Regis Hotels & Resorts
    St. Regis Hotels & Resorts Abu Dhabi, United Arab Emirates

    6 days ago

    Default job background
    Full time
    Description
    POSITION SUMMARY
    Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique.

    Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.

    They are empowered to move about their space and do what needs to be done.

    Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

    ESSENTIAL FUNCTIONS As Guest Experience Expert (Front Desk Agent) you are an ambassador of the Front Office and the hotel, in and outside the workplace.

    You will provide a personal service to all the guests, fully aware and following the hotel standards and procedures and ensure that all guests receive a warm welcome and that they enjoy their stay / visit being offered the finest personal service.

    In this role, you will handle the guest files and folios, ensuring that all the immigration, financial and audit procedures are fully respected.

    You will do a proper cashier closer and to ensure a complete handover between the shifts and be aware of forged currency and traveler's checks and to respect all the financial and audit procedures.

    You will check the departure lists and to ensure check out times are respected, monitor room status and discrepancies.

    In this role, you will properly use all the equipment and Opera Management system, to have a perfect knowledge of the set ups, strictly respect the room keys and section keys handover procedures.

    SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES Must be proficient in reading, writing, speaking and negotiating in English and preferably another language.

    QUALIFICATION STANDARDS Education Bachelor degree required. Experience At least 1 year of experience within the hospitality industry.
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