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    Bellman - Dubai, United Arab Emirates - SOFITEL

    SOFITEL
    SOFITEL Dubai, United Arab Emirates

    Found in: Talent AE C2 - 4 days ago

    Default job background
    Full time
    Description
    Job Description

    KEY ROLES & RESPONSIBILITIES

    • Assist guests with heavy packages, coats, suitcase, etc. courteously and quickly, before having to be asked
    • Adhere to guest check-in and check-out procedures pertaining to baggage handling
    • Welcome guests at the main entrance with the greeting appropriate to the time of day
    • Assist arriving and departing guests by opening and closing car and taxi doors
    • Maintain a clean and tidy entrance, drive-way and lobby
    • Guide the guest to the Front Desk and wait behind the guest during the check-in
    • Be familiar with hotel layout and memorize the preferred route for escorting guests
    • Room the guest in accordance with hotel standards
    • Be familiar with the lift workings and emergency stairs
    • Provide information to guests about the hotel facilities and services
    • Learn and utilize names of guests, especially repeat and long staying guests and routinely greet guests as they pass through the lobby
    • Help other employees in department, replacing them temporarily when necessary
    • Keep the baggage room clean and in order
    • Upon arrival of newspapers, prepare them and deliver them to guest rooms as assigned by Front Office staff
    • Use the Duty Log to document matters of importance
    • Arrange transport with the Airport Concierge and coordinate luggage

    PERSONAL ATTRIBUTES

    • Good English language verbal communication skills
    • Ability to work cohesively with co-workers and managers as part of a team
    • Ability to be attentive to guest needs, remaining calm and courteous at all times
    • Ability to promote positive relations with hotel residents and patrons
    • Ability to exercise good judgment with difficult guests
    • Understanding and ability to work in a multi-cultural environment
    Qualifications
    • Service focused personality is essential
    • Previous experience in a similar role is an asset
    • Strong interpersonal and communication skills with a passion for service
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