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    Customer Care Assistant - Dubai, United Arab Emirates - "BD SELECT"

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    Description

    We are looking for our client in food industry a Customer Care Assistant

    The role

    Processing partner orders through email and phone determining delivery time method of transportation depending on product availability promotions seasonality order optimization (upsell) sales policy and import rules.
    Update partners on order changes (lead time product availability shelf life)
    Assist partners with customer care inquiries
    Generate sales leads that become new clients on Salesforce CRM
    Identify and analyze client needs to ensure satisfaction give product/service information and address issues efficiently and accurately.
    CreditDebit Note/Claim registration and followup using Salesforce CRM.
    Coordinated with internal and thirdparty stakeholders. Our goal is to provide exceptional service efficiently address client issues and maintain high customer satisfaction.

    Minimum qualifications:
    Bachelor and 3 years in a similar role

    Experience in customer assistance and SAP is mandatory

    Proven history of exceeding quotas
    Skilled in email and phone handling active listening CRM/ERP systems (SAP Salesforce)
    Customeroriented and adaptable to diverse personalities
    Excellent communication and presentation skills
    Ability to multitask prioritize and manage time effectively during peak and seasonal periods
    Team player Methodical proactive Event coordination experience Fluent in English

    Remote Work :

    No



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