Transport Operations Executive - Dubai, United Arab Emirates - ROYAL SMART LIMOUSINE

ROYAL SMART LIMOUSINE

Verified Company

Dubai, United Arab Emirates

1 week ago

Posted by:

Ahmed Al-Mansouri

beBee Recruiter

Description

Royal Smart Limousine (RSL), a prestigious luxury transportation company based in Dubai, UAE, is looking for an Operations Executive to join our dynamic team.

RSL has set the gold standard for excellence in the limousine industry, providing top-notch services to our corporate clients. We are committed to maintaining the highest standards of customer satisfaction, efficiency, and professionalism.

Key Responsibilities:
As an Operations Executive at Royal Smart Limousine, you will play a pivotal role in ensuring the smooth and efficient operation of our B2B services

Your responsibilities will include:

1.

Coordination and Communication:

Coordinate with various corporate clients, suppliers, and internal teams using the company's software, ODOO, and RSL Web Booker to facilitate effective communication.
Manage client bookings, respond to inquiries, and address any issues or concerns.

2.

Booking and Scheduling:

Handle booking and scheduling of limousine services for B2B clients using ODOO, ensuring timely and successful service delivery.
Assign drivers and follow up on every booking, updating the trip status to 'solved' upon completion.

3.

Client Relationship Management:

Build and maintain strong relationships with B2B clients, understanding their requirements and providing exceptional customer service to enhance client satisfaction and loyalty.

4.

Problem Solving:

Handle and resolve issues that may arise during the delivery of limousine services, demonstrating quick thinking and professionalism.

5.

Data Management:

Maintain accurate records and databases related to client bookings, payments, and other operational aspects using software systems like RSL Web Booker and ODOO.

6.

Continuous Improvement:

Identify opportunities for process improvements and operational efficiency, gather feedback from clients and staff, and suggest enhancements to optimize operations.

7.

Coordination with Chauffeurs and Dispatch:

Collaborate with chauffeurs and dispatch team members to ensure smooth coordination of service execution, timely pickups, and dropoffs for corporate clients.

8.

Monitoring Bookings:

9.

Promo Code Management:

Create and communicate promotional codes in coordination with the marketing team, increasing bookings through the RSL APP and updating promotion codes in ODOO for record.

10.

Dispatching Vehicles:

Coordinate the dispatch of vehicles based on customer bookings, ensuring efficient and timely transportation services.

11.

Customer Support:

12.

Communication and Reporting:

13.

Customer Communication:

14.

Managing Reservations:

15.

Reporting and Analytics:

16.

Collaborating with Other Departments:

17.

Ensuring Data Integrity:

18.

Training and Support:

Qualifications: