Assistant Operations Manager - Dubai, United Arab Emirates - Emirates Flight Catering

Emirates Flight Catering
Emirates Flight Catering
Verified Company
Dubai, United Arab Emirates

1 week ago

Ahmed Al-Mansouri

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Ahmed Al-Mansouri

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Description
Department AIRSIDE OPERATIONS


Job Description:

Key Accountabilities (External)


Ø Supervising and motivating a team of Duty Officers and Team Leaders whilst leading the people management initiatives with respect to cost, compliance, service and people.

Ø Providing guidance and support to the Duty Officers in assigning and scheduling work based on the flight schedule.


Ø Ensuring that Emirates Airline is provided with the in-flight catering service as per laid down procedures and specifications at all times.


Ø Liaising with other key stakeholders from the Warewash, Production, Flight Preparations, Supply Chain and Administration on a daily basis to ensure clear and accurate lines of communication are maintained so we achieve on-time performance and in full at all times.

Ø Managing all operational matters when on shift and communicating upwards if on-time performance may be affected.


Ø Assisting the Senior Operations Manager with the development, implementation and improvement of business unit processes to achieve key result areas, cost savings and operational efficiencies as outlined by the department Head of Department.

Ø Comply with the Company Occupational Health & Safety Policy.

Essential Requirements and Competencies

Ø Bachelor's Degree or Diploma in Hotel and Catering Management.

Ø Extensive experience in a leadership role in an airport catering services environment.

Ø Proven track record of managing and developing direct reports.

Ø Demonstrated ability in preparing work schedules based on known demand and planning, supplying manpower accordingly.

Ø Proven track record of managing Stock Keeping Unit levels and familiar with Automated Storage and Retrieval Systems.


Ø Knowledge in understanding Galley Loading Plan, their impact on the business and a demonstrated ability in communicating and implementing these changes to the benefit of internal and external customers.

Ø Experienced in scheduling multiple inputs to achieve an optimum output in a fast moving high growth business.

Ø Ability to resolve customer complaints and anticipate emerging customer needs to continually improve service standards.


Ø Ability to collaborate cross functionally and at all levels and team based approach including ability to positively manage conflict.


DESIRABLE REQUIREMENTS AND COMPETENCIES
Ø Proven ability to implement a structured cascade communication program that reaches all levels of the department.

Ø Demonstrated experience and success using business improvement tools such as Lean Manufacturing or Six Sigma i.e. process redesign.

Ø High level of commitment to continuous improvement, innovation, high levels of staff participation and diversity.

Ø Demonstrated experience in the implementation and compliance to an integrated OHS system and HACCP.

Key Accountabilities (Internal)


Ø Supervising and motivating a team of Duty Officers and Team Leaders whilst leading the people management initiatives with respect to cost, compliance, service and people.

Ø Providing guidance and support to the Duty Officers in assigning and scheduling work based on the flight schedule.


Ø Ensuring that Emirates Airline is provided with the in-flight catering service as per laid down procedures and specifications at all times.


Ø Liaising with other key stakeholders from the Warewash, Production, Flight Preparations, Supply Chain and Administration on a daily basis to ensure clear and accurate lines of communication are maintained so we achieve on-time performance and in full at all times.

Ø Managing all operational matters when on shift and communicating upwards if on-time performance may be affected.


Ø Assisting the Senior Operations Manager with the development, implementation and improvement of business unit processes to achieve key result areas, cost savings and operational efficiencies as outlined by the department Head of Department.

Ø Comply with the Company Occupational Health & Safety Policy.

Essential Requirements and Competencies

Ø Should have completed a minimum of one year in the current department

Ø Bachelor's Degree or Diploma in Hotel and Catering Management.

Ø Extensive experience in a leadership role in an airport catering services environment.

Ø Proven track record of managing and developing direct reports.

Ø Demonstrated ability in preparing work schedules based on known demand and planning, supplying manpower accordingly.

Ø Proven track record of managing Stock Keeping Unit levels and familiar with Automated Storage and Retrieval Systems.


Ø Knowledge in understanding Galley Loading Plan, their impact on the business and a demonstrated ability in communicating and implementing these changes to the benefit of internal and external customers.

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