Engineer L2 - Abu Dhabi, United Arab Emirates - XAD Technologies

    XAD Technologies
    XAD Technologies Abu Dhabi, United Arab Emirates

    1 week ago

    Description


    Position Title: L2 Engineer /SME– Aruba

    Department: IT/Network Operations

    Job Summary

    The L2 Engineer – Aruba is responsible for providing advanced technical support, troubleshooting, and management of Aruba network solutions. This role involves handling escalated issues from Level 1 (L1) support, ensuring the stability and performance of Aruba wireless and wired network infrastructure, and collaborating with cross-functional teams to implement and optimize network solutions.

    Key Responsibilities

    Technical Support and Troubleshooting

    • Provide Level 2 (L2) support for Aruba network solutions, including wireless access points, controllers, and switches.
    • Troubleshoot escalated issues related to network connectivity, performance, and configuration.
    • Analyze and resolve complex network problems, ensuring minimal downtime and disruption.
    • Perform root cause analysis (RCA) for recurring issues and document solutions.

    Network Configuration and Management

    • Configure and manage Aruba wireless controllers, access points, and switches.
    • Implement and optimize Aruba network policies, including VLANs, QoS, and security settings.
    • Monitor network performance using Aruba tools such as AirWave and Central.
    • Maintain firmware updates and patches for Aruba devices.

    Incident and Problem Management

    • Respond to and resolve incidents within defined SLAs.
    • Escalate unresolved issues to Level 3 (L3) support or vendor teams when necessary.
    • Document incidents, resolutions, and lessons learned in the knowledge base.

    Performance Monitoring and Reporting

    • Use Aruba network monitoring tools (e.g., AirWave, Aruba Central) to track network health and performance.
    • Generate regular reports on network utilization, uptime, and issue trends.
    • Provide recommendations for network optimization based on analytics.

    Collaboration and Communication

    • Work closely with L1 support teams to ensure smooth escalation processes.
    • Collaborate with cross-functional teams for network upgrades, migrations, and deployments.
    • Communicate effectively with stakeholders regarding network status, incidents, and resolutions.

    Compliance and Security

    • Ensure network configurations adhere to organizational security policies and industry standards.
    • Implement and maintain Aruba security features, such as WPA3, firewalls, and intrusion prevention systems.
    • Conduct regular audits to ensure compliance with regulatory requirements.

    Qualifications

    Education

    • Bachelors degree in Computer Science, Information Technology, or a related field.
    • Aruba certifications (e.g., Aruba Certified Switching Associate (ACSA), Aruba Certified Mobility Associate (ACMA)) are highly preferred.

    Experience

    • 5+ years of experience in network wireless solutions.
    • Hands-on experience with Aruba wireless and wired network solutions.
    • Proven expertise in troubleshooting and resolving network issues.

    Technical Skills

    • Strong knowledge of Aruba network solutions, including wireless controllers, access points, and switches.
    • Proficiency in network protocols (e.g., TCP/IP, DNS, DHCP, VLANs, QoS).
    • Experience with Aruba monitoring tools such as AirWave and Aruba Central.
    • Familiarity with network security practices, including firewalls, encryption, and intrusion prevention systems.
    • Knowledge of ITSM platforms (e.g., ServiceNow, Jira) for incident and problem management.

    Soft Skills

    • Excellent problem-solving and analytical skills.
    • Strong communication skills, both verbal and written.
    • Ability to work collaboratively in a team environment.
    • Attention to detail and a proactive approach to issue resolution.

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