- 3-6years of experience in account management role in a mid to largedigital marketing agency in India
- Must have worked with renowned andlarge nationalbrands/clients
- Shouldhave been a part of website design/development projects, SEO, paidcampaigns on Google/FB and Social media projects
- Exposure to digitalmarketing projects in functional team or client servicingteam
- Should have beena part of new business pitches as well
- Excellent in written and verbalEnglish communication
- Age: Less than 32Yrs
- Bachelors or Masters in business studieswill bepreferred
- Strategic
- Receivemedium - large client briefs and decode them with theteam
- Review clientbriefs received & decoded by functionalteams
- Communication&Coordination
- Regulartouch-base calls and meetings with clients to provide updates,collect feedback, build relationship , understand client sstrategic / growth plans and identify upsellopportunities
- Dailycommunication with clients to provide updates and collectfeedback
- Ensuretimely and prompt action (by the team) basis clientfeedback
- Ensuretimely and proactive response to client emails (by self and byteam)
- Reviewaccuracy and completeness of information to be shared withfunctionalteams
- Coordinatewith functional teams to ensure timely, accurate and completedelivery of clientwork
- AccountManagement
- Brainstormwith relevant teams for client pitches and execution ofbriefs
- Ensureaccurate referencing and industry benchmarking by theteam
- Review allwork going on across channels for assigned businessaccounts
- Review& vet presentations created (by the team) for clientmeetings,internal
- Vendormanagement for outsourcedwork
- Pitch newconcepts to existing clients, based on specifically identifiedneeds of theclient
- Industrybenchmarking basis in the competitor analysis process. Identifyprocess improvements, new potential offerings and internal trainingneeds basis thesame
- Reports
- Ensuretimely collection of data and inputs from functional teams for thepurpose of client reporting on daily, weekly andmonthly
- Reviewreports created by functional teams for SEO, Social mediamanagement, Website Development projects, Paid Ads management andmore
- Finance
- Raiseall financial paperwork to clients and review those raised byvendors
- Helpsfinance team with updates from client on payments and ensure it sreleased in duetime
- Review allfinancial trackers and update the reporting manager on thesame
- Providenecessary inputs and course correction where required. Ensure theircreation at the pre-definedfrequency
- Abilityto clearly articulate complex ideas and strategies to clients andthe team
- Abilityto sell work and ideas, and respond positively tofeedback
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External Affairs Manager - Dubai, United Arab Emirates - MACKENZIE Jones
Description
Designation: Manager -MarketingOperationsJobType:Full-TimeLocation:PuneRequiredSkills, Experience andQualifications
KeySkillsProjectmanagement, digital marketing, account management, clientrelationship management
Skills :project management,,digital marketing,account management