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    External Affairs Manager - Dubai, United Arab Emirates - MACKENZIE Jones

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    Description
    Designation: Manager -MarketingOperationsJobType:Full-TimeLocation:Pune
    RequiredSkills, Experience andQualifications
    • 3-6years of experience in account management role in a mid to largedigital marketing agency in India
    • Must have worked with renowned andlarge nationalbrands/clients
    • Shouldhave been a part of website design/development projects, SEO, paidcampaigns on Google/FB and Social media projects
    • Exposure to digitalmarketing projects in functional team or client servicingteam
    • Should have beena part of new business pitches as well
    • Excellent in written and verbalEnglish communication
    • Age: Less than 32Yrs
    • Bachelors or Masters in business studieswill bepreferred


    1. Strategic
    2. Receivemedium - large client briefs and decode them with theteam
    3. Review clientbriefs received & decoded by functionalteams
    4. Communication&Coordination
    5. Regulartouch-base calls and meetings with clients to provide updates,collect feedback, build relationship , understand client sstrategic / growth plans and identify upsellopportunities
    6. Dailycommunication with clients to provide updates and collectfeedback
    7. Ensuretimely and prompt action (by the team) basis clientfeedback
    8. Ensuretimely and proactive response to client emails (by self and byteam)
    9. Reviewaccuracy and completeness of information to be shared withfunctionalteams
    10. Coordinatewith functional teams to ensure timely, accurate and completedelivery of clientwork
    11. AccountManagement
    12. Brainstormwith relevant teams for client pitches and execution ofbriefs
    13. Ensureaccurate referencing and industry benchmarking by theteam
    14. Review allwork going on across channels for assigned businessaccounts
    15. Review& vet presentations created (by the team) for clientmeetings,internal
    16. Vendormanagement for outsourcedwork
    17. Pitch newconcepts to existing clients, based on specifically identifiedneeds of theclient
    18. Industrybenchmarking basis in the competitor analysis process. Identifyprocess improvements, new potential offerings and internal trainingneeds basis thesame
    19. Reports
    20. Ensuretimely collection of data and inputs from functional teams for thepurpose of client reporting on daily, weekly andmonthly
    21. Reviewreports created by functional teams for SEO, Social mediamanagement, Website Development projects, Paid Ads management andmore
    22. Finance
    23. Raiseall financial paperwork to clients and review those raised byvendors
    24. Helpsfinance team with updates from client on payments and ensure it sreleased in duetime
    25. Review allfinancial trackers and update the reporting manager on thesame
    26. Providenecessary inputs and course correction where required. Ensure theircreation at the pre-definedfrequency
    27. Abilityto clearly articulate complex ideas and strategies to clients andthe team
    28. Abilityto sell work and ideas, and respond positively tofeedback

    KeySkillsProjectmanagement, digital marketing, account management, clientrelationship management

    Skills :project management,,digital marketing,account management



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