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    Accountant - Abu Dhabi, United Arab Emirates - Boskalis

    Boskalis
    Boskalis Abu Dhabi, United Arab Emirates

    1 week ago

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    Description

    EuropeCoordinator, IT Operations and ServiceDesk

    TheOrganization

    TheAlliance of Bioversity International and the International Centerfor Tropical Agriculture (CIAT) delivers research-based solutionsthat harness agricultural biodiversity and sustainably transformfood systems to improve people s Alliance solutions address theglobal crises of malnutrition, climate change, biodiversity loss,and environmental

    Withnovel partnerships, the Alliance generates evidence and mainstreamsinnovations to transform food systems and landscapes so that theysustain the planet, drive prosperity, and nourish people in aclimate

    TheAlliance is part of CGIAR, a global research partnership for afood-secure

    Abouttheposition

    Basedat Alliance Headquarters in Rome, Italy, and under the supervisionofthe IT Operations and Service Desk Manager, the IT Operations andService Desk Europe Coordinator will be working withintheITOperations and Service Desk (ITOSD) Unit in the TechnologyIntegration Department and will coordinatelocal andregional IT related operations for the Alliance Offices inEurope. TheEurope Coordinator will also support the alignment of the ITOSDservices

    Responsibilities

    Thespecific tasks of the position include thefollowing:

    • Applystandard IT Operations and Service Desk operatingprocedures
    • Supportredaction/review of documentation for clients as well as forinternalprocedure
    • Ensurelocal resolution of requests for support by prioritizing andassigning call to local ITOSD staff(SLAA)
    • Providesupport to regional offices staff with remote assistance toolswhereapplicable
    • Ensureconsistency and accuracy of the user object in the Active Directoryand Exchange services including creating and maintaining useraccounts, e-mails, local distribution lists, and security for localand regionalusers
    • Provideand coordinate IT support to guests, to meetings and conferences,with an outlook for improvement based on new technologies,modalities, andrequirements
    • Clone/Install/Configure/Maintain/Troubleshootclient hardware/software and follow procedures tomaintainend-point bestperformances
    • Coordinatethe Europe Region hardware/software lifecycle, from inventoryreview to replacement execution andforecast
    • Maintaininventory information, asset operativity, and customer satisfactionup to standards and in accordance with the Technology IntegrationService LevelAgreement
    • Liaisewith relevant Europe Hub Logistics and Procurement offices tosupport the Hardware lifecyclemanagement
    • SuperviseTechnicians working within theITOperations and Service Desk Unit inEurope
    • Playan active role during global ITOSD meetings by providing feedback,identifying solutions towards ITOSD services continuous improvement
    • SupportITOSD and/or Technology Integration workinggroups
    • Coordinatethe induction process for newly hired staff acting as a point ofreference for incidents and servicerequests
    • Providethe necessary end-user training in software and systems, to ensurean effective workenvironment
    • Informthe ITOSD Manager and/or the Technology Integration Leadership ofissues affecting delivery ofservice
    • Providesuggestions for the revision of policies or for improvements to theUnit sservices
    • Liaisewith external technical support and suppliers whereapplicable
    • Manageor contribute to specific innovation projects as per globalTechnology IntegrationStrategy
    • Performany other related tasks as required andassigned


    Requirements

    Essentialrequirements

    • Bachelors degree in Information Technology or relatedfields
    • Soundknowledge of computer information systems including operatingsystems, hardware, applications software packages and other officetechnologyequipment
    • Strongclient orientation and serviceapproach
    • Well-developedskills in personal organization, priority setting and problemsolving
    • Strongcommunication and interpersonal skills, including the ability towork effectively with other national and culturalbackgrounds
    • Flexibilityand adaptability to work under tightdeadlines
    • Excellentcommand of the English language, both written andspoken
    • Previousrelevant workexperience,preferably in an internationalorganization
    • Abilityto work with a high degree of independence within assignedareas


    Desirablerequirements

    • ITILcertification
    • Relevanttechnicalcertifications


    Benefits

    Termsofemployment

    Thisis a locally recruited All benefits are denominated and paid in Thesalary is level 7, in a scale of 14 levels, with level 14 being theThe salary range starts from Euro 42,690 per The remunerationpackage includes a competitive salary, leave provisions, medicaland life insurance, and non-contributory retirement The contractwill be for a period of 2 years, subject to a probationary periodof 6 months, and is renewable based on performance and availabilityof Please note this position is only open to citizens and residentsof the European

    Applications

    Pleaseapply online through the website no later than26February2023,attaching a letter of application with names and email addresses ofat least three referees, and a curriculum vitae, both in Pleasenote that only shortlisted candidates will be

    Closingdate for applications: 26 February2023

    Weinvite you to learn more about usat:

    Pleasevisit our careers pageat:

    careers



    Essential requirements Bachelor s degree in Information Technologyor related fields Sound knowledge of computer information systemsincluding operating systems, hardware, applications softwarepackages and other office technology equipment Strong clientorientation and service approach Well-developed skills in personalorganization, priority setting and problem solving Strongcommunication and interpersonal skills, including the ability towork effectively with other national and cultural backgroundsFlexibility and adaptability to work under tight deadlinesExcellent command of the English language, both written and spokenPrevious relevant work experience, preferably in an internationalorganization Ability to work with a high degree of independencewithin assigned areas Desirable requirements ITIL certificationRelevant technical certifications
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