Client Onboarding Manager GTB Channels - Abu Dhabi
3 weeks ago
Job summary
Manage a team of onboarding directors managers and trainers ensuring they have the tools training and guidance required for peak performance Drive digitization and client utilization across GTB channels to support revenue growth and improved customer experience Lead onboarding and client training for complex structures including liquidity management solutions virtual accounts and treasury platforms Ensure customers receive continuous training to maximize channel usage Maintain onboarding processes that are efficient compliant with operational risk policies and optimized for faster revenue realization Reduce time to revenue by ensuring timely client onboarding and issue resolution Build management dashboards to improve transparency and performance monitoring Identify correct process gaps to prevent onboarding errors Partner with internal teams including Group Operations GTB Channels GTB Product Advisory enhance turnaround time client experience Ensure timely fulfillment of client maintenance requests strong risk controls Oversee full onboarding lifecycle coordinate handover GTB Client Services Ensure team participates in client meetings supports large cash trade deals Advisory Contribute RFP responses client proposal processes Cultivate partnershiporiented culture clients ensure smooth onboarding journey improved turnaround times Ensure team trained guide clients completing all onboard documentation Maintain updated SOPs signed off relevant stakeholders Coordinate early with GTB Channels teams prepare new products capabilities Ensure all products services delivered professionally line client expectations Oversee testing training go-live processes during onboardings Confirm fees charges set up correctly relevant systems
Job description
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