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Dubai

    Assistant Vice President - Dubai, United Arab Emirates - Al-Futtaim

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    Description
    • Able to collaborate and coordinate with various department for resolution
    • Ensure regular training,supervising, guiding and motivating their staff members to provide excellent services to customers
    • Implement new customer service metrics and reporting systems
    • Conduct daily team huddles to ensure that team members are provided with any process changes and/or updated information
    • Monitor call center performance metrics and develop and implement strategies to improve customer service
    • Strict adherence to process turn around times and adhere to commitments made to the client

    Required skills to be successful:

    • Highly motivated with an ability to handle work pressure and to meet tight deadlines
    • Excellent communication and interpersonal skills with high customer service orientation
    • Excellent time management and organization skills
    • Excellent Telephone Etiquette
    • Excellent Problem solving abilities
    • Excellent Data Analytical skills

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