Ramprasad Iyer

Experienced IT Manager with over 20 years success in strategizing, implementing and delivering
superior results through innovative, result-driven IT solutions & programs enabling profitable
growth of the organisation. I earnestly desire to excel in my field by dedicated and sincere efforts
and actively aiding in the planned progress of the organization. I aspire to achieve excellent
growth with continuous learning & value addition providing legendary experience to the people I
am associated with, both in personal & professional life.

Industry Skills

IT Operations management, IT Service Delivery management, IT Infrastructure Operations, Project Co-ordination, Vendor management, Incident and Change management, Asset and Budget management, Supplier and Resource management, System and Network Administration, Global IT Operations, Service Desk management, IT Controls & Compliance.

Technical Skills & Core Competencies

• Experienced in working with Operating systems such as Windows XP, 7, 10 Pro, Server 2012 R2, 2019 standard, iOS and Android.
• Well-versed with IT Operations and Service delivery tools like Service Now and Remedy 8.1.
• Knowledgeable and hands on maintaining Dell, IBM, Lenovo and HP machines.
• Good understanding of IBM X 3550 series Servers (DHCP, DNS, AD) Securing the windows systems using User Access Control and System Configurations.
• Maintained network environment with Cisco 881, 4331 & 4351 routers, Cisco 3800 series switches and Cisco Air AP 3802. 
• Monitoring Tools :- Cisco PRTG & Wireshark for Network, Cisco Network Assistant for Wireless and Stratasoft for Uninterrupted Power Supply ( UPS)
• Ability to work with VXRail and VSan technology on the Cloud / Virtual Machine Environment.
• Project Management :- Scope and Planning, Task management, Manage Deliverables & Stakeholders, Risks & Mitigation plans and Execute as per timeline.
• Productivity :- Microsoft Office Suite, Visio, One Drive, Sharepoint, Zoom, Skype, Teams etc.

Interpersonal Skills - Problem solving, Proactive, Analytical and Critical thinking, People and Team management, Effective communication and collaboration.

IT Operations

IT Infrastructure Support

IT Service Delivery

IT Manager

CUMMINS AFRICA MIDDLE EAST, DUBAI – 16 Years.

  June 2017 – July 2021.

I.T Manager – Client Services – Africa, Middle East & Turkey.

• Responsible for IT operations and Service Delivery for Middle East, Africa & Turkey by working closely with business leaders and other service providers.
• Coordinate and lead the provisioning of new IT capabilities strategic to the sub-region in line with architecture and project execution guidelines engaging business leaders/users to ensure alignment.
• Responsible for People Management including work plan development and performance management.
• Responsible for formalized project, program and service management processes and procedures including estimating, work planning, contract management, scope management, user acceptance, client management, service management and risk identification and mitigation.
• To continuously work with business leaders to understand the business long-term plan and recommend to the IT leadership how IT can be strategically aligned.
• To work and co-ordinate with Global help desk team to ensure business continuity.
• Ensure, update and publish reports on SLA, Projects, Budgets and other achievement’s /upcoming activities to the management every month.

Key Accomplishments:

• Managed a group of Intermediate level of IT employees responsible for the Operations across Africa & Middle East.
• Completed several relocation projects across Africa Middle East with all deliverables by co-ordinating with global and offshore teams to facilitate project work.
• Planned, managed and executed Power sweep Project (refresh of machines) across Africa Middle east countries- over 2500 users.
• Implemented cost saving initiatives.
• Negotiated and managed printing contracts with vendors across Africa & Middle East to reduce costs and printer foot print across Africa and Middle East.
• Optimized work processes across Africa Middle East with a focus on continuous improvement.
• Demonstrated excellence in communicating and presenting complex information to technical and non-technical stakeholders, both verbally and in written form.
• Designed and implemented process on the Global onboarding and Exit process for employees by working closely with HR department.
• Centralized and organized all IT services data for team across Africa Middle East to be transparent and available under one portal.

Infrastructure Projects Completed:

• Cummins Ghana Offices Consolidation – Africa – 35 users.
• Cummins South Africa Head Office Relocation – Africa – 485 Users.
• Cummins Nigeria Head Office Relocation – Africa – 225 Users.
• Cummins Qatar Office Relocation – Doha – 50 Users.
• Cummins Kuwait Office Relocation – Kuwait – 35 Users.
  • Responsible for overall IT Operations across UAE.

August 2008 – June 2017.

CUMMINS MIDDLE EAST, DUBAI

I.T Manager – Middle East.

• Monitor project progress and performance, project delivery, stakeholder management, post implementation review and project close out/handover.
• Plan, organize, control and evaluate IT and electronic data operations
• Design, develop, implement and coordinate systems, policies and procedures
• Ensure security of data, network access and backup systems
• Ensure Technology Services is compliant with Global Change and Release process & policy
• Act in alignment with user needs and system functionality as per organizational policy

Key Accomplishments:

• Cisco VOIP refresh project completed.
• Implementation of Domain controller and web sense server Dell -EMC Avamar Backup solution implemented.

Infrastructure Projects Completed:

• Cummins Arabia –Saudi Arabia - Microwave Solution – 240 Users.
• Cummins Fujairah – UAE - 4 Users.
• Cummins Powersweep 4 – UAE - Refresh of Machines – 380 Users.
• Cummins Master Rebuild Centre – UAE – 35 Users.
• Cummins Qatar Branch Setup – Doha – 50 Users.
• Cummins Middle East HO – UAE – 250 Users.
• Cummins Print Smart Refresh – UAE – Refresh of Printer environment – 45 Printers.
• Cummins Powersweep 3 – Refresh of Machines – 240 users.

July 2005 to July 2008.

CUMMINS MIDDLE EAST, DUBAI

Systems Engineer – Middle East.

• Support end users on all IT related issues spread across UAE branches.
• Daily / weekly / monthly backups.

Key Accomplishments:

• Planned, executed and supported the global initiative (PS 2) of standardizing the machines across Cummins Middle east for 380 users.
• Implemented new Standardized printers across UAE.
• Cisco VOIP implementation to connect branches via Leased lines.

Infrastructure Projects Completed:

• Cummins Sharjah – UAE - 35 Users.
• Cummins Lebanon – Beruit - 8 Users.
• Cummins Abu Dhabi – UAE – 30 Users.

Bachelor of Science - Mathematics

Professional Diploma - Network Centered Computing.

Information Technology Infrastructure Library – ITIL V_4.0 – Certified – July 2021.
Project Management Professional - PMP – Trained – July 2021.
Cisco Certified Network Associate – CCNA – Trained.
Six Sigma – Completed two Process Re-design projects.