Arun Benedict

Hello Recruitment Team, 

As a qualified professional completed MSc. in Business Intelligence & Analytics, from GISMA Business School, Berlin, I offer 16+ year’s robust experience, including international exposure in the UAE, largely in the banking and financial services industry. Notably, I have profound expertise to provide strategic directions in Collection, Recoveries, business analytics & customer service arena with comprehensive learning in Fintech, Artificial Intelligence & Machine learning. 

At present, I seek a challenging role Collection & Recoveries domain.

My core skills includes (but are not limited to) strong competence in Strategic Planning & Management, Business Intelligence & Analytics and functional Automation with in-depth knowledge of SQL and working knowledge of Tableau and deliver Solutions & Services in the Analytics space in Retail Banking Products (Loans, Cards,Auto  & SME Portfolio), Customer Service (CS) Operations, including profound expertise in Collections and Recovery domain. I would like to highlight that, I also have the expertise to apply the latest business analytics and blockchain technology tools to restructure business operational functions, benchmark performance, and adopt industry best practices to augment Collection function. 

Till recently, I worked as  Sr.Manager- Remedial Collections & Recoveries, with First Abu Dhabi Bank/ National Bank of Abu Dhabi, Dubai, UAE, where my job profile included tasks but was not limited to strategic business planning to manage collections & recoveries for an end to end portfolio together with efforts to develop and deal with the customer portfolio to propel business growth in a competitive business climate.                             

Moreover, I am dedicated to the principles of quality and continuous improvement to manage costs & optimize resources. A perusal of my resume can highlight how my experience and skills can effectively contribute substantially to your organization’s success. 

Indeed, I am confident that I’ll prove to be a valuable asset. As such I appreciate an opportunity for an interview at your convenience to meet and discuss in detail and hopefully cement a fruitful relationship. 

Thank you for the time and consideration. 

Yours sincerely,

Benedict Arun Kumar

Responsibilities:

• Exhibited transformational leadership to frame strategic plans and develop new modules in operating remedial collections & recoveries function, thus facilitating the implementation of collection strategies with an aim to accomplish organizational collection targets.
• Spearheaded team leaders and agency managers in managing collections and recovery portfolios for accomplishing the collections targets.
• Spearheaded initiatives like skip tracing, bureau based recoveries, new org charts, new score cards etc.
• Evaluated new & pending losses as well as recovery potential for deployment of qualified resources about investigation and recovery. 
• Followed up with designated teams about high-value cases to ensure compliance with claims management and organizational customer service recovery standards. 
• Recommended necessary policy changes to the credit team based on the portfolio analysis to reduce potential risks and exposures.

• Recommended and prepared approvals for loan downgrades/upgrades, change in interest accrual status and partial or complete charge-offs.
• Responsible for managing and resolving under and non-performing commercial and residential consumer loan servicing portfolios by negotiating appropriate work out solutions to minimize losses and maximize recoveries.
• Provided senior managerial floor presence and stepped in when law violations or consumer calls got out of hand.
• Managed a legal portfolio of underperforming and non-performing loans, to include charged off loans, through restructures, settlements, note and asset sales.
• Prepared and presented to portfolio behaviour analysis to  EXCO members.
• Distinguished for managing the collections & Recoveries domain,.
• Proven ability in defining and implementing collection strategies, conducting business analytics, and working on credit and risk management.
• Skilled in planning and implementing business strategies based on the evaluated changing market dynamics and other related factors. 
• Adept at developing and maintaining international partnerships, Travelling, conducting audits, and rendering consultancy, hiring DCA Globally.
• Capable of managing recovery and bad debts aimed at minimizing potential losses.
• Enhance operational efficiency and service quality through simplification and redesigning of processes.

Developed a strong governance culture lead by operation risk & quality assurance teams.

Msc Business Intelligence & analytics  2021-2022.

Post Graduation Diploma IN Blockchain Technology & Management 2021