Ashraf Abdulla

Professional Experience

Business Development Officer
Al MIHAD, Sharjah, UAE
Jan 2024 – Nov 2024

Conducted approximately four detailed virtual client meetings weekly, introducing company services to enhance client understanding and interest.
Delivered engaging product presentations tailored to client needs, fostering strong relationships and addressing inquiries effectively.
Created and managed content for social media platforms, increasing brand visibility and audience engagement.
Enhanced customer experience through seamless collaboration with marketing, content, and customer service teams.
Responded promptly to inquiries via email, phone, and in-person, ensuring professionalism and efficiency.
Monitored social media accounts, engaging audiences by responding to comments and messages.
Coordinated meetings, appointments, and events to ensure smooth operations across departments.

Operations Coordinator
TGL, Dubai, UAE
Jan 2023 – Jan 2024

Maintained accurate records and streamlined processes using CRM tools, ensuring operational efficiency.
Managed end-to-end corporate travel arrangements, including bookings, updates, and cancellations.
Coordinated with suppliers and chauffeurs to provide seamless transportation services.
Prepared formal quotations with precision and ensured compliance with company standards.
Supported administrative tasks such as document handling, printing, and laminating.
Ensured adherence to company standards across GCC affiliate services and products.
Collaborated with suppliers to finalize trip costs and communicated effectively with operations staff.

Administrator cum Coordinator
Al MIHAD, Sharjah, UAE
Nov 2013 – Dec 2022

Key Accomplishments:

Reduced customer complaints by 40% through improved service protocols and staff training.
Achieved a 10% reduction in operational costs by implementing energy-saving measures.
Increased fee collection rates by 60% through the introduction of a strategic follow-up policy.

Responsibilities:

Provided operational and administrative support to the General Manager, contributing to strategic initiatives.
Managed document systems to ensure secure and efficient record-keeping.
Assisted the HR Manager with clerical tasks, improving recruitment and workflow processes.
Screened resumes, posted job openings, and scheduled interviews to support recruitment efforts.
Organized staff orientations, training sessions, and workshops to foster employee development.
Addressed client concerns promptly, ensuring high satisfaction and strengthened relationships.
Maintained office supplies and managed inventory to support daily operations.
Handled financial transactions, including cash and bank payments, with accuracy.
Prepared reports, presentations, and documents to assist in decision-making.

MBA HRM
MA English
BA
Plus Two
SSLC