Ashraf Sameh

• Seeking a challenging position that would fit my qualification, where I can enhance my knowledge and contribute to growth and success of your organization.
• Highly ambitious for Patient and guests with a famed background in medical and international case management, Patient care coordination, medical customer service, medical receptionist and Medical interpretation with a great and back health care ground having the basic of medical terminologies and patient customer relationship, Client categories proceeding, forecasting and assessments of their needs as soon as possible.

• Patient officer and patient data entry for school health, healthcare services (SEHA- (AHS) Abu Dhabi): from February 2020 and current, (Governmental entity):
• Register students and patients on Cerner system on daily and accurate basis.
• Dialing with a massive data from different private schools around Abu Dhabi.
• Correct any details related to the student at his registrations by sending to the correction system (HIM Support).
• Gather the missing information by coordinating with School vaccination nurses, medical vaccination documents and other team members.
• To research and obtain further information for incomplete documents.
• Responsible for complying with data integrity and security policies.
• Ensuring completion of paperwork, sign-in and security procedures
• Explaining facility policies, preparing and distributing patient identification bands, and arranging for transportation to assigned rooms.
• Medical case coordinator at Department of health Abu Dhabi from (Feb2019 until November 2019), Governmental entity:
• Dealing and coordinating with international hospitals as (Mayo clinic, Dana Ferber institute, and UCLA, John Hopkins, Cleveland and Boston children hospitals.
• Consult with patients and family members to discuss their health problems.
• Educate patients about their condition, medication, and give them specific instructions.
• Develop a care plan to address their personal health care needs.
• Consult and collaborate with other health care providers and specialists to set up patient appointments and treatment plans.

Check-in on the patient regularly, evaluate, and document their progress.

• Attend ongoing training and courses to keep abreast of new developments in health care.
• Assist with securing funding for medical care as required.
• Treat patients with empathy and respect and conduct oneself in a professional manner.
• October 2017 and November2018:  Guest Service Executive and patient coordinator at Burjeel hospital main branch Abu Dhabi:
• Guest Service Executive at Burjeel hospital Abu Dhabi as a hospitality department.
• Being at the reception greeting patients in a smiley and happy face to register them in high privacy with the appropriate doctor.
• Translating and communicating the patient with doctor in case of different languages in between by using the medical terminologies needed by doctor to explain for him properly the steps to complete his treat truly.
• Greeting the patient and giving the patient’s documents back after leading him bout procedures to get his medicine and adding the timing ordered by the doctor to on the system to see him back again.
• June 2016 –July 2017: Administrative and Executive translatorInternational Syrian

    For Metal Equipment in Abu Dhabi:

• Oversaw Handling guest requests in a timely manner. 
• Customer service issues and handling complaints. 
•  Greeting the customers making the offer prices to them.
• Completing shifts and handling requirements for both management and customers daily with admin tasks.
• October 2010-Feburary 2015: British tour guide at Travco international group for tourism at Sharm El-Sheikh, Egypt. 
• Transfers from Hotels to the airports back proving all the procedures to British.
• Doing different trips throw the holiday as Tiran Island and (Ras –Mohammed) snorkeling trips, Quad bikes and desert Bedouin trips explaining and adding all plans throw the trips achieving he high satisfaction by explaining and guiding them till the end.
• Sorting and assisting all of their requirements throw the holidays to make them happiness and pleased.

• Bachelor of Tourism and Hotels management, Menia University, faculty of Hotels and hospitality management (Hospitals & Hotels) Department in 2009.