Ashraf Gasim

I am seeking a challenging career in an organization where I can express an interest to
challenging tasks within a team effort framework and to be employed in a pioneering
institution with aims of personal and organizational improvement

Transgaurd Group LLC
Security system operator /administrator (CCTV , Siveillance control pro software)
Project : Expo 2020 Head office ( Soc/ Eoc) 
Major role and responsibilities :-
Front and back office work.
CCTV surveillance/control room operation.
Command and control/access management.
Determine the threat and security of suspicious situation and person.
Ensure the safety and security of people,property and premises with in
area and other facilities via Siveillance of CCTV network.
Managing incidents/reports and sorting data into database program.
Receiving calls and escalating them appropriately.
Sudani telecommunications group

IT technical support
IT department worked as technical
support ( training one month ) troubleshooting software and hardware, network
troubleshooting as well as
scanners and printers troubleshooting setup new clients and new domain.

Sudani customer care
Call center agent
Handling inbound and outbound calls in a timely manner.
Management and resolve customer complaints.
Provide product and service information to the customers.
Research required information using available resources.
Process orders, forms, and application.
Route callsto appropriate resources.
Document all calls information according to
standard operating procedures.
Research, identify and resolve customers complaints using application software.

Nanosoft private company
IT technical support
worked as technical support in it and
network section. software and hardware troubleshooting ,
cables connectivity, printers and scanners troubleshooting, installation
of New devices and softwares as well installation of racks, routers and
switches.

Orbit road company for advanced business
Contact center agent
worked as contact center agent we
were handling a project named PHCC ( primary
health care corporation )
to a company called
Maalomattia which located in Qatar , answering more than 100 calls
daily making new appointments and. rescheduling the exist ones in all
clinics GP family physician, answering all customers questions and 
registering complaints in the ticketing system.
Manage large amounts of inbound and outbound calls in a timely manner.
Responding to customer’s equiries.
 Acknowledging and resolving customer's complaints.
 Ensure customer satisfaction and provide professional Customer support.
Keeping records of customers interactions, transactions, comments and
complaints and all information at company's database.
 

Computer Application 2015, University of Mysore, Mysore, Karnataka, India