Margelyn Baltazar

Namoo Inc. 
Executive Personal Assistant 
Supervise daily office operations to ensure seamless workflow and the timely completion of tasks. 
Coordinate and manage executive and team appointments, meetings, and travel arrangements. 
Draft, review, and edit correspondence, reports, presentations, and various business documents. 
Address and prioritize incoming calls, emails, and inquiries, providing exceptional customer service and directing matters to the appropriate departments. 
Oversee office supply inventory, place orders as needed and ensure general office maintenance is upheld. 
Maintain and organize both electronic and physical filing systems for efficient document retrieval. 
Prepare detailed expense reports and assist in managing office budgets. 
Manage personal tasks such as organizing appointments, purchasing gifts, and coordinating household staff. 
Organize and maintain personal documentation, including family schedules, appointments, and social engagements. 
Plan and execute personal events, family gatherings, and business related functions, ensuring all logistical details are managed seamlessly. 
Monitor personal expenses, prepare financial documentation, and process reimbursement requests. 
Handle all aspects of travel coordination, including booking flights, accommodations, and preparing detailed itineraries. 
Oversee household maintenance, managing service providers and coordinating repairs.

Robinsons Land Corporation 
Executive Assistant / Receptionist 
Provide high-level administrative support to real estate executives, including managing calendars, scheduling appointments, and coordinating meetings. 
Prepare and organize documents, reports, and contracts related to real estate transactions, ensuring accuracy and timely delivery. Communicate with clients, vendors, and service providers, maintaining professional relationships and providing exceptional customer service.
Assist in managing real estate listings, including updating property information, preparing marketing materials, and handling inquiries. Coordinate open houses, property showings, and client meetings, ensuring all logistics are handled seamlessly.
Review and organize legal documents related to property transactions, ensuring compliance with local regulations. 
Assist in marketing efforts, including maintaining the company’s social media presence and preparing promotional materials for listings. 
Ensure the smooth operation of administrative tasks, including filing, data entry, and general office support.

Alorica Inc. 
Customer Service Representative 
Provide timely and efficient customer support via phone, email, and chat, addressing inquiries, complaints, and requests. 
Resolve customer issues in a courteous and professional manner, maintaining high satisfaction and retention rates. 
Process orders, returns, exchanges, and product information, ensuring accurate and prompt handling of all customer transactions. 
Maintain detailed records of customer interactions in CRM software, tracking inquiries and follow-ups. Upsell and cross-sell company products, meeting sales targets while providing solutions to customer needs. 
Escalate unresolved issues to supervisors or other departments for further assistance. 
Collaborate with team members and other departments to improve processes and customer experience.

Remax Premier Real Estate 
Administrator / Receptionist 
Maintains executive’s appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel. Maintains customer confidence and protects operations by keeping information confidential. 
Completes project by assigning work to clerical staff, following up on results. 
Prepares reports by collecting and analyzing information.
 

Studied Bachelor of Science in Business Administration 2004-2006