
Calvin Lafen Mengtir
Customer Service / Support
Services offered
I can handle high-volume calls, attention to detail, integrity, active listening skills, and solving customer complaints in a timely and professional manner. ⭐⭐ ✅ I have been with the BPO industry for 4 years. ✅ Taking inbound, outbound calls, and email. ✅ All accounts that I handled are based in France, the U.S. and Canada ✅ Handled Health account (Wellcare) and Food delivery service (DoorDash) ✅ I have a strong ability to multi-task and manage time effectively. ⭐⭐⭐⭐ Knowledgeable using CRM - Salesforce, ⭐⭐⭐⭐ Google sheet, Microsoft, Skype, Discord, Zoom ⭐⭐⭐ SoftPhone: Five9 and Amazon connect.
Experience
Highly skilled customer service representative for over 5 years, warehousing and Data entry/ encoder under the health care department.
Education
Holder of a bachelor's degree in history
And specialised in international relations.
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