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Downtown Dubai
Calvin Soila

Calvin Soila

Customer Service

Customer Service / Support

Downtown Dubai, دبي

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1 Followers

About Calvin Soila:

Dedicated Customer Service professional with over 7 years of experience in service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
 

Experience

ADMINSTRATIVE ASSISTANT 2020 - 2022


Sambharaya Rajayya Cleaning Services, Dubai
-Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

-Restocked supplies and submitted purchase orders to maintain stock levels.
 

-Executed record filing system to improve document organization and management.


-Screened visitors and issued badges to maintain safety and security.


-Managed relational database to store information for reference, reporting and analysis.


CUSTOMER SERVICE ASSISTANT 2018 - 2019
Bahari Beach Resort, Kenya


-Provided primary customer support to internal and external customers.
-Maintained customer satisfaction with forward- thinking strategies focused on addressing customer needs and resolving concerns.
-Introduced customers to resort amenities with pleasant and helpful demeanor.
-Prepare seating assignments prior to service and present plan to restaurant during pre-shift meeting


CUSTOMER SERVICE ASSOCIATE 2016 - 2018

Sunrise Resort Apartments and Spa, Kenya


-Developed and actualized customer service initiatives to decrease wait times.
-Executes excellent sales floor merchandising and selling.
-Maintained a clean personal appearance, modeled store outfits when working in resort environment setting and wore uniforms per company policy.

-Collected customer feedback and made process changes to exceed customer satisfaction goals..


CUSTOMER SERVICE OFFICER 2015-2016

Mzima Hardware and General Merchants, Kenya


-Receive payment by cash, check, credit cards, vouchers, or automatic debits
-Issue receipts, refunds, credits, or change due to customers
-Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
-Collected customer feedback and made process changes to exceed customer satisfaction goals.

-Promoted company brand and unique offerings through personalized customer service.

Education

TECHNICAL UNIVERSITY OF MOBASSA, KENYA
2016 - 2019
Diploma in Catering and Accommodation Management CERTIFICATIONS
Knowledge Point Institute, Dubai
CNA - Nursing Assistance
Technical University Mombasa, Kenya
Certificate in Catering
Christ the King Computer College, Kenya
Certificate in Computing
2020 2014 - 2015
2013 - 2014

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