Danielle Rosillo

Versatile operations and project management professional with extensive experience in customer service, data analysis, financial management, app development, marketing, event coordination, and administrative support. Adept at designing and implementing efficient systems, streamlining processes, and building strong relationships with clients and stakeholders. Known for adapting to diverse roles, driving innovation, and improving business operations.

A dynamic and results-driven Operations and Customer Experience Leader with a strong background in sports management, business development, and digital solutions. Skilled in optimizing operational efficiency, financial management, and client engagement across multiple locations. Proven expertise in developing automated systems, enhancing customer experiences, and driving revenue growth through strategic initiatives.

Core Expertise:

✅ Operations & Process Optimization – Designed and implemented automated scheduling, salary, and financial tracking systems using Excel, Google Sheets, and digital platforms to streamline multi-location operations.
✅ Financial Management – Managed an $80K portfolio, including salary distribution, revenue tracking, and financial reporting to support business sustainability.
✅ Customer Experience & Retention – Led client communications via WhatsApp, calls, and emails, ensuring high retention through personalized support, conflict resolution, and tailored engagement strategies.
✅ Marketing & Brand Growth – Created social media content, promotional materials, and marketing campaigns, significantly boosting event participation and client acquisition.
✅ Tech-Driven Solutions – Developed and managed custom apps/websites (Classcard, IN2), integrating booking systems, VIP access, and payment automation to improve user experience.
✅ Revenue Recovery & Business Development – Successfully recovered over AED 100,000 in unpaid fees, negotiated strategic partnerships, and introduced new revenue-generating initiatives.
✅ Leadership & Team Development – Trained and mentored junior employees, fostering a collaborative, high-performance work culture.

BBA IN SPORTS MANAGEMENT Canadian University Dubai / Dubai /

2024

HIGH SCHOOL DIPLOMA

Al Khaleej National School / Dubai /
2018