Faraj Ahmad

Senior Aerospace Engineer | Customer Support | Reliability Analysis | Aircraft Maintenance

I am an experienced aerospace professional with expertise in Airbus customer support, Honeywell reliability engineering, and IndiGo aircraft maintenance. My career spans across Field Loadable Software (FLS) delivery, engine component assessments, and AOG coordination, ensuring airlines receive timely, safe, and effective technical solutions.  

Highlights of my journey:  
- Delivered Airbus FLS projects globally via AIRNAV X, managing quotations, IPO/AIPO processes, and customer communications.  
- Handled critical technical requests for engine mounts, thrust reversers, and lip skin damage, coordinating with Airbus DOA teams for approvals.  
- Conducted reliability investigations for Honeywell engines, calculating MTBR/MTBUR metrics, creating Pareto charts, and escalating rapid failure trends.  
- Performed line maintenance on ATR72-600 and A320/A321 fleets, including engine changes, brake replacements, and structural repairs—recognized as Best Technician of the Month.  
- Strong in cross-functional collaboration, leadership, and training, with a passion for aviation safety and operational excellence.  

Beyond engineering, I enjoy cricket, movies, travel, and reading about jet engines, which keeps me inspired and connected to the world of aviation. 

Senior Engineer – Customer Support
ALTEN India Pvt Ltd | June 2024 – Present | Airbus Projects  
- Delivered Field Loadable Software (FLS) globally via AIRNAV X, managing quotations, IPO/AIPO creation, and customer communication.  
- Handled technical requests for engine mounts, thrust reversers, and lip skin damage; coordinated DOA approvals and RDAF delivery.  
- Managed AOG cases with Airbus AirTAC team for expedited support.  
- Led process improvement meetings, created standardized checklists, and trained new engineers.  

Reliability Engineer – Honeywell Engine Project
Cyient | Dec 2022 – June 2024  
- Performed detailed failure analysis of Honeywell aircraft engines, correlating removal reasons with failed components. 
- Calculated MTBR/MTBUR metrics, created Pareto charts, and tracked reliability trends.  
- Coordinated with field service reps, repair shops, and vendors to resolve missing data.  
- Escalated rapid failure trends for deeper investigations.

Aircraft Technician
IndiGo Airlines | Mar 2020 – Dec 2022  
- Conducted line maintenance on ATR72-600 and A320/A321 fleets, including engine changes, brake replacements, and starter motor removals.  
- Supported aircraft arrival/departure operations, ensuring timely and compliant turnaround.  
- Performed structural maintenance (fastener drilling, latch repairs, rivet replacements).  
- Awarded Best Technician of the Month for technical expertise and operational excellence.

Bachelor of Technology (B.Tech) – Aeronautical Engineering  
Sangai International University  
June 2016 – March 2020  
- Focused on aircraft systems, propulsion, and maintenance practices.  
- Built strong foundation in jet engine systems, ATA chapters, and CMM interpretation.  
- Developed analytical skills for safety, reliability, and operational excellence.  

DGCA Aircraft Maintenance Engineering Modules  
Directorate General of Civil Aviation (India)  
- Completed Modules 3, 4, 8, 9, and 17, covering aircraft systems, human factors, and aviation legislation.  
- Enhanced technical knowledge for line maintenance and regulatory compliance.