Joel Gurung
Retail
About Joel Gurung:
Quality focused Manager adept at providing employees clear guidelines and target goals, Practiced in customer relations, sales and inventory control. Demonstrated skill in improving store operations, increasing top line sales, and reducing costs.
Experience
Apparel Group (10th March/2019 – Dec /2021) Charles & Keith (Dubai)
Store Manager
Maintain daily records for the sales and operations in the store.
• Focusing towards growth of the store by weekly , monthly ,
quarterly and yearly (making plans sharing with the team and
training them accordingly , checking of stocks for best sellers and slow movers and also checking on the the customer profile as per
the trend and season.
• Train staff to deliver outstanding customer service and motivate
sales employees to improve morale, performance and store
revenue.
• Analyze marketing information and translated it into strategic plans
for customer growth.
• Reorganized the sales floor to meet company demands.
• Addressed customer inquiries and resolved complaints.
• Stocked and restocked inventory when shipments were received.
• Handled weekly schedules according to payroll policies.
• Directed and supervise employees engaged in sales, inventory-
taking, and reconciling cash receipts.
• Assist in floor moves, merchandising and display maintenance.
M.H Alshaya Co LLC (February 4th – November /2018) Bath & Body Works (Dubai)
Senior Sales Associate
• Greeting customers who enters the shop and assisting them to find
the goods and products they are looking for.
• Giving advice and guidance on product selection to customers by
being friendly and cooperative.
• Responsible for security within the store and being conscious on the
lookout for shoplifters, fraudulent credit cards etc.
• Keeping up to date with special promotions and putting up displays.
• Working within established guidelines, particularly with brands.
• Being responsible for processing cash and card payments. Also
balancing cash registers with receipt.
• Reporting discrepancies and problems to the supervisor.
• Being involved in stock control and management. Hence, helping
stocking shelves with merchandise.
• Responsible dealing with customer complaints and queriers.
• Ensure customers receives outstanding service which follows the S A
L E S process and by mystery shop standards.
• Maintain awareness of all promotion and advertisement.
• Execute the daily operational day to day goals and priorities assigned
by store management.
• Answering customers questions and provide information on
procedures and policies.
Apparel CO.LLC (December 1st /2016 – January 28th2018) R&B “EMPORA” (Oman)
Department Head
Initiating selling plans and investigating product quality.
Aiding in the sale of a product and looking into complaints.
Maintaining technical services and raising customer satisfaction.
Managing cash, shop pricing, and daily activities.
Supervise and coordinate activities of staff, interview job applications
and also evaluate staff performance. Plan shift schedules, delegate
responsibility, and keep pulse on any disciplinary issues.
Making sure that everything is properly placed. When selective
merchandise goes on sale, we put up signs to allow customers to see
which items are discounted and make sure that signage is taken down
once it is no longer relevant.
Educating individual workers on their job responsibilities and helping them to know about stock merchandise, engage customers, process
retail orders, and to make them aware of company policies.
Plan shift schedules and delegate responsibilities to staff in order to help
relieve some of the intense pressures of their position.
Responsible for the majority of customer service activities that take
place and keeping a watchful eye on checkout lines to make sure all
customer services needs are attended to.
Checking items when stores receive new merchandise from vendors,
retail department for inventory. The log products, pricing, and invoices
according to store operating procedures and keeping products
organized.
Apparel CO.LLC (May 31st/2015 –November 30th/2016) Ardene “EMPORA” (Oman)
Sales Associate
• Building productive trust relationships with customers.
• Thoroughly learned the company's product offerings and
contributed to an increase in monthly sales.
• Performed daily department tasks including stocking, creating
merchandise displays, remerchandising, pricing markdowns,
transferring merchandise, inventory control, and processing
transactions.
• Drove sales through upselling products based on customer's past
purchases and preferences.
• Arranged new merchandise with signage and appealing displays
that encouraged customer sales and moved overstock items.
• Managed cash register, communicated with customers and
operated sales floor. Exceeded sales and promotional goals
consistently.
• Assisted with calculating the store's end of year inventory.
• Engage customers in order to provide to them what they need in
terms of product and quality services by demonstrating technical
selling skills and product knowledge.
Maintained a neat and aesthetic display.
Education
Indian Certificate of Secondary Education (2008)
West Bengal Council of Higher Secondary Education (2010)
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