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Joel Gurung

Joel Gurung

Store Manager

Retail

Dubai, دبي

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About Joel Gurung:

Quality focused Manager adept at providing employees clear guidelines and target goals, Practiced in customer relations, sales and inventory control. Demonstrated skill in improving store operations, increasing top line sales, and reducing costs.

Experience

Apparel Group (10th March/2019 – Dec /2021) Charles & Keith (Dubai)
Store Manager

Maintain daily records for the sales and operations in the store.

• Focusing towards growth of the store by weekly , monthly ,

quarterly and yearly (making plans sharing with the team and

training them accordingly , checking of stocks for best sellers and slow movers and also checking on the the customer profile as per

the trend and season.

• Train staff to deliver outstanding customer service and motivate

sales employees to improve morale, performance and store

revenue.

• Analyze marketing information and translated it into strategic plans

for customer growth.

• Reorganized the sales floor to meet company demands.

• Addressed customer inquiries and resolved complaints.

• Stocked and restocked inventory when shipments were received.

• Handled weekly schedules according to payroll policies.

• Directed and supervise employees engaged in sales, inventory-

taking, and reconciling cash receipts.

• Assist in floor moves, merchandising and display maintenance.

M.H Alshaya Co LLC (February 4th – November /2018) Bath & Body Works (Dubai)
Senior Sales Associate

• Greeting customers who enters the shop and assisting them to find

the goods and products they are looking for.

• Giving advice and guidance on product selection to customers by

being friendly and cooperative.

• Responsible for security within the store and being conscious on the

lookout for shoplifters, fraudulent credit cards etc.

• Keeping up to date with special promotions and putting up displays.

• Working within established guidelines, particularly with brands.

• Being responsible for processing cash and card payments. Also

balancing cash registers with receipt.

• Reporting discrepancies and problems to the supervisor.

• Being involved in stock control and management. Hence, helping

stocking shelves with merchandise.

• Responsible dealing with customer complaints and queriers.

• Ensure customers receives outstanding service which follows the S A

L E S process and by mystery shop standards.

• Maintain awareness of all promotion and advertisement.

• Execute the daily operational day to day goals and priorities assigned

by store management.

• Answering customers questions and provide information on

procedures and policies.

Apparel CO.LLC (December 1st /2016 – January 28th2018) R&B “EMPORA” (Oman)
Department Head

Initiating selling plans and investigating product quality.

Aiding in the sale of a product and looking into complaints.

Maintaining technical services and raising customer satisfaction.

Managing cash, shop pricing, and daily activities.

Supervise and coordinate activities of staff, interview job applications

and also evaluate staff performance. Plan shift schedules, delegate

responsibility, and keep pulse on any disciplinary issues.

Making sure that everything is properly placed. When selective

merchandise goes on sale, we put up signs to allow customers to see

which items are discounted and make sure that signage is taken down

once it is no longer relevant.

Educating individual workers on their job responsibilities and helping them to know about stock merchandise, engage customers, process

retail orders, and to make them aware of company policies.

Plan shift schedules and delegate responsibilities to staff in order to help

relieve some of the intense pressures of their position.

Responsible for the majority of customer service activities that take

place and keeping a watchful eye on checkout lines to make sure all

customer services needs are attended to.

Checking items when stores receive new merchandise from vendors,

retail department for inventory. The log products, pricing, and invoices

according to store operating procedures and keeping products

organized.

Apparel CO.LLC (May 31st/2015 –November 30th/2016) Ardene “EMPORA” (Oman)
Sales Associate

• Building productive trust relationships with customers.

• Thoroughly learned the company's product offerings and

contributed to an increase in monthly sales.

• Performed daily department tasks including stocking, creating

merchandise displays, remerchandising, pricing markdowns,

transferring merchandise, inventory control, and processing

transactions.

• Drove sales through upselling products based on customer's past

purchases and preferences.

• Arranged new merchandise with signage and appealing displays

that encouraged customer sales and moved overstock items.

• Managed cash register, communicated with customers and

operated sales floor. Exceeded sales and promotional goals

consistently.

• Assisted with calculating the store's end of year inventory.

• Engage customers in order to provide to them what they need in

terms of product and quality services by demonstrating technical

selling skills and product knowledge.

Maintained a neat and aesthetic display.

Education

Indian Certificate of Secondary Education (2008)

West Bengal Council of Higher Secondary Education (2010)

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