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Joel Noronha

Joel Noronha

Customer Service Manager

Customer Service / Support

Al Karama, دبي

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About Joel Noronha:

Customer Service & Logistics Manager with 13+ years of experience in freight forwarding, supply chain, and customer relationship management across the Middle East. Proven expertise in optimizing logistics operations, enhancing customer satisfaction, streamlining order fulfillment, and driving SLA compliance. Adept at leading cross-functional teams, implementing process improvements, and leveraging technology (ERP, WMS, CRM) to achieve efficiency and cost savings. Recognized for building long-term client relationships and delivering measurable business impact.

Experience

Customer Service Manager | Avantgarde Logistics, Dubai | Jan 2024 – Present

Operations Manager | Pearl Tree, Dubai | May 2019 – Dec 2023

Senior Customer Service Executive | Agility Global Logistics, Dubai | Jan 2014 – Apr 2019

Project Coordinator | Agility Global Logistics, Dubai | Apr 2011 – Dec 2013

 

Education

Bachelor of Commerce (B.Com) – Mumbai University, India | May 2005

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