Junmark Deus

Hi my name is JUN MARK DEUS I have a strong desire to learn new things in field of IT (Information Technology). In a stressful environment, I am able to produce my best work. I'm able to quickly adjust to a new workplace. I have a great capacity for critical thought and seek opportunities to advance both the organisation and myself.

Based on the information provided, your work experience can be summarized as follows:

Data Center Operator (AXA Philippines), FIRST DATACORP
November 2023 - Present
- Provide support and maintenance for the data center
- Manage and monitor all installed systems and infrastructure
- Monitor data center critical infrastructure and raise incident tickets for any defects or faults
- Perform preventive operations and react to ad-hoc tasks to maintain system stability
- Produce, maintain, and update technical documentation
- Work closely and coordinate with vendors in telco and data center
- Manage IT facilities in the data center, including A/C, access, and PACU
- Monitor servers, websites/apps, backups via Veeam, SQL batch jobs, and UIPATH RPA bots
- Send monthly status reports on system maintenance, SQL jobs, data center, and daily health checks

Tier 1 Support Specialist, MotivIT
July 2023 - October 2023
- Provide first-level support and troubleshooting assistance
- Manage multiple clients and track issues in ticketing systems
- Create and maintain a knowledge base
- Handle incoming incidents to the service desk (tickets, email, calls)

Graduate of Bachelor of Science in Information Technology in PHINMA Araullo University last April 2022