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Justin Milne

Justin Milne

IT Technician - Field and remote support

Customer Service / Support

Dubailand, دبي

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About Justin Milne:

Resilient and results-driven IT professional with 21 years of hands-on experience supporting retail, telecom, and enterprise environments across Southern Africa. Proven ability to lead infrastructure rollouts, resolve complex hardware faults, and maintain high SLA compliance under pressure. Known for diagnostic precision, customer-first support, and mentoring junior technicians. Currently expanding into cloud fundamentals and IT automation to align with modern tech demands. Passionate about bridging legacy systems with future-ready solutions.

Experience

Infrastructure & Retail Systems: Extensive experience with POS systems, network fault isolation, and server environments (Windows Server 2003–2016).

Service Delivery: Proven track record of maintaining 95%+ SLA compliance and leading technical service delivery for nationwide teams.

Hardware Specialist: Certified 3rd-party technician for Dell warranty repairs, ensuring rapid resolution for critical cases.

Leadership: Experienced in mentoring junior technicians and training staff to improve first-line resolution rates.

Education

Senior certificate (High School)

IT hardware (A+, N+, MCP and CNA)

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