Justine Allen Panesa

With over five years of experience in the hospitality industry, I have developed a deep understanding of providing exceptional guest services and ensuring a memorable stay for all visitors. My previous roles as a Front Office Representative and Waiter in prestigious 5-star hotels have equipped me with the skills necessary to excel as a concierge.

In my role as a Front Office Representative, I was responsible for greeting and assisting guests, managing check-ins and check-outs, and addressing inquiries and complaints. This experience has honed my ability to anticipate guest needs, provide personalized recommendations, and handle a variety of tasks with efficiency and professionalism.

Additionally, my experience as a Waiter has further enhanced my customer service skills. I have learned to provide prompt and attentive service, work in a high-pressure environment, and maintain a positive and welcoming demeanor at all times. These skills are directly transferable to the concierge position, where the focus is on delivering a superior guest experience.

Throughout my career, I have demonstrated strong communication skills, a keen attention to detail, and a passion for creating positive and lasting impressions. I am confident that my background and dedication to exceptional service make me a suitable candidate for the concierge position at your esteemed establishment.

I studied Hotel And Restaurant Management specialized in customer service