Khaled Sadek

Motivated IT support technician seeks new position in dynamic, growth-oriented
company focused on cultivating exceptional customer experience and a positive
work environment. With experience handling networking concerns, implementing
new software, installing new hardware, and addressing user concerns, I bring
attention to detail and a dedication to technical improvement to each job. Past
achievements include new network architecture component selection and
implementation, earning leading industry certifications, and driving the
achievement of departmental goals.

Upgrade systems to enable compatible software.
Test and evaluate new technology.
Perform tests on new hardware and software.
Define software, hardware and network requirements.
Troubleshoot hardware and software issues.
Achieved technical support for Everyone's Internet Service.
Achieved installation and configuration instructions for broadband service
Working on CRM systems tools problem-solving.
Ability to achieve telephone and email and remote diagnostic technical
support of hardware systems, sub-systems and applications for customers.
Coordinated with customers establishing project plans for implementations
providing technical support and Problem-solving solutions.
Achieve first-level technical support for customers who used credit card
terminals or Point-of-Sale systems.
Assisted computer users regarding system hardware and software
applications.
Supported customers over the phone answering questions and helping
troubleshoot with issues-service computer systems and internet connection.
Achievements
Top Achiever Agent at Telecom Egypt for the year 2022 in Technical
Support Retail Department
facilitating training for low ranking performance employees, upskilling,
and retooling of newly-hired applicants

Data Engineering Nanodegree Program

Fiber optical network installations, testing
and maintenance Engineer

Udacity Devops Advanced Track

Future Academy
Bachelor degree of Computer Science.
Graduated Date : 2018