Lorayne Stelmak

With over a decade of experience as a project manager, I have gained a vast and diverse range of skills. I excel in communication and interpersonal abilities, allowing me to build strong relationships with individuals at all levels of an organization. My expertise includes developing project management plans, schedule management, project control and monitoring, risk management, financial and budget
control, as well as team management and leadership.
By implementing effective project management governance, I have consistently improved clients' satisfaction and ensured business growth in all the companies I have worked for

SUMMARY

With over a decade of experience as a project manager, I have gained a vast and diverse range of skills. I excel in communication and interpersonal abilities, allowing me to build strong relationships with individuals at all levels of an organization. My expertise includes developing project management plans, schedule management, project control and monitoring, risk management, financial and budget control, as well as team management and leadership.

By implementing effective project management governance, I have consistently improved clients' satisfaction and ensured business growth in all the companies I have worked for. 

OBJECTIVE

I am seeking to join a forward-thinking and flexible organization that offers hybrid and remote work opportunities and/or flexible scheduling options. I am looking for a collaborative environment that will enable me to develop my communication, teamwork, planning, conflict resolution, and negotiation skills.

SKILLS

• Communication
• Project Management skills
• Project Management Plan
• Financial and budget control 
• People management 
• Team management
• Schedule management
• Project control and monitoring
• Teamwork
• Build and maintain relationships
• Risk management
• Organization
• Leadership
• Resource Planning
• Delivery excellence
• Project reports
• Multitasking
• Change management
• Problem-Solving
• MS Office - Excellent knowledge of Excel, PowerPoint, Word, and Outlook
• Proactivity
• MS Project
• Coach and support
• Technical skills background
• Adaptability
• Analytical thinking
• Attention to detail
• Customer service and client satisfaction
• Collect requirements
• Commitment
• Training users/coworkers
• Manage stakeholders
• Continuous improvement
• Compliance
• Invoice
• Negotiation
• Agile methodology
• Conflict resolution
• Software Project Life Cycle
• Self-motivated
• Facilitation
• Presentation skills
• KPI
• Learn to learn
• Quick to learn.
• Flexible
• Feasibility studies
• Personal presentation
• Influence
• Time Management
• Autonomy
• Ownership
• Enthusiastic
• Creative thinking
• Work well under pressure
• Strategic Planning
• Stress Management
• Techniques to project control
• Vision
• Web Conference Tools
• Results-oriented
• Write proposals
• Writing scope
• Follow rules
• Vendor management
• Emotional resilience
• Accountability
• Prioritization
• Decision making
• Contract management
• Jira
• Collaboration
• Portfolio Management skills
• Program Management skills

LANGUAGES 

• English (fluent)
• Portuguese (fluent)

EDUCATION

• Master Business Administration - MBA

Leadership and Management – January 2022 to  April 2023 

Saint Paul Escola de Negocios (Saint Paul School of Business) – Brazil

Leadership and Management – October 2023 

ESMT European School of Management and Technology – Berlin

Sandwich Programme

• Bachelor Degree

Business Administration – January 1998 to  December 2001 

Universidade Paulista UNIP (Paulista University UNIP) – Brazil

CERTIFICATIONS

• SAFe PO/PM – October 2022 
• ITIL V4 – November 2021 
• OKR – May 2021
• PSM I - 2020
• PMP – December 2011 
• Cobit v4 – November 2010 
• ITIL V2 – October 2009 

TRAINING

• Professional Development Training - Esteja Onde Quiser - (Be Wherever You Want)

May 2023 –  Rachel Alvarez – Online

• SAFe PO/PM

October 2022 – SimpliAxis Inc. – Online

• Strategy and Digital Information

2021 – Insper Instituto de Ensino e Pesquisa (Insper Teaching and Research Institute) – Online

• Mastering Change - Innovation and Leadership in Business

2021 – Saint Paul Escola de Negocios (Saint Paul School of Business) – Online

• Scrum Master Essential Training – Preparation for the PSM I exam

2020 – TI Exames (IT Exams) – Online

• Leading Teams: Fostering Effective Communication and Collaboration

2018 – Cognizant – in-house training – Online

• Forming Peer Relationships and Alliances at Work

2018 – Cognizant – in-house training – Online

• Identifying and Managing Customer Expectations

2018 – Cognizant – in-house training – Online

• Effective Conflict Resolution

2017 – Cognizant – in-house training – Online

• Coaching for Project Managers: Improving Personal Efficiency

2017 – Cognizant – in-house training – Online

• The Future of Project Management: Agile PM is the Forefront of a Larger Change

2017 – Cognizant – in-house training – Online

• Change Made Easy

2017 – Cognizant – in-house training – Online

• Business Agility Transformation - It's not about Agile, it's about Agility!

2017 – Cognizant – in-house training – Online

• Strategy Execution and the PMO

2017 – Cognizant – in-house training – Online

• Delivery Excellence

2017 – Cognizant – in-house training – Online

WORK EXPERIENCE

April 2021 – Present

Open Consult                                Project Manager

Implemented and improved the project management operational efficiency. My boss always says that “Lorayne showed me that effective project management makes a huge difference in how we can deliver value, now I cannot waive this differential.”

Main Customers served: Bradesco Bank, Bradesco Insurance Group, Braskem, Cielo, and Livelo.

• Management cybersecurity solutions and services projects with products related to Identity Governance Administration (IGA) and Identity Access Management (IAM).
• Implementation of PMO with project standards, processes, and governance.
• Management of the full life cycle of large and complex projects using Microsoft Project.
• Elaborate projects plan, control and monitor project execution, schedule management, risk management, change management, and scope.
• Management of the project roadmaps and their deliverables.
• Controlling and monitoring hours’ packages, and providing monthly time balance reports.
• Elaborate and present weekly project status reports using Microsoft PowerPoint.
• Weekly presentations to C-Level and leadership.
• Preparing and chairing meetings with clients and internal teams using Microsoft Teams or Zoom.
• Elaborate and conduct Kick-Off Meetings.
• Training and coaching the project manager's team.
• Manage teams.
• Manage conflicts.
• Resource planning and organizing in the absence of the delivery team.
• Supporting the internal team regarding project management processes.
• Accurate financial and budget control.
• Organize, control, and improve the process of monthly billing.
• Manage monthly billing process.
• Effective finance control with consistent reports.
• The focal point for the largest client account in the banking segment, organizing, controlling, and being responsible for all demands or projects, acting as Account Manager.
• Screening candidates for technical and support teams with focus on posture and behavior analysis. Interviews via Ms Teams or Zoom.

Cognizant Solutions Technology - October 2014 – March 2021

I worked at Cognizant for 6 years and I had 2 different roles.

As Project Manager I improved project operational efficiency and business growth by applying effective communication where I could engage 9 different areas during the Walmart conversion store project.

As Transformation Office Manager I increased the allocated team from 30 to 150 in one client, the Transformation Office, which also was recognized by the Financial Directory as the most accurate forecast of Cognizant Brazil.

Main Customers served: Itaú Bank, Santander Bank, Bradesco Bank, and Rede.

Transformation Office Manager - May 2017 - March 2021

• Idealization and implementation of Transformation Office and Account Management governance.
• Translating strategy into a structured, assertive, and achievable plan.
• Implement project management artifacts such as project status reports, risk control, resource planning and roadmap, and burndown graphics into the operation and software development projects (.net, java, and mobile technology)
• Leding and monitoring the operations of the largest bank account.
• Implement and maintain strategic processes with robust standard operating procedures.
• Chair meetings with clients, in person.
• Negotiation of new demands or allocation starts with the clients.
• Organizing and controlling the hiring pipeline, allocation, and deallocation.
• Responsible for financial strategy into the accounts.
• Providing financial forecasting and reports (forecast x actual) to the global team.
• Identify opportunities for business growth and reduce costs.
• Supporting delivery, account management, and sales teams for the viability of economic analysis of commercial proposals to accomplish business growth.
• Manage monthly billing using internal systems. In some clients, I managed through Jira.
• Structure a dashboard with the financial and operational status of each client's accounts.
• Monitor KPIs.
• Elaborate presentations and report operational and financial results to leadership.
• Support the allocated team through on-site visits.
• Be a facilitator between leadership, team, and clients.
• Working in partnership with the technical team, clients, and business team to engage them.
• Planning and organizing job rotation between technical teams.
• Chairing meetings with technical leaders, in person or using Microsoft Team, Zoom, or Webex.
• Providing solutions in initiative-taking and creative ways to build problem-solving culture.
• Follow-up results, processes, and continuous improvement
• The global focal point for internal subjects such as auditory and internal controls.
• Welcome Onboarding new employees into the account.
• Implement processes, and standards and monitor the back office tasks.
• Back office tasks: open S/O for hiring process and request equipment, control and monitor time & labor process, financial activities such as forecast, billings, costs, and expenses, monitoring contracts renovations, control vacations, and replacement plan.

Walmart - Store Conversion Project - October 2014 - May 2017

• Manage the full life cycle of infrastructure projects (initiation, planning, monitoring and control, execution, and closure).
• The focal point for infrastructure projects.
• Implementation of Microsoft Project Server.
• Produce project management plans using Microsoft Project Server.
• Management, controlling and monitoring risks, schedule, quality, stakeholders, and teams.
• Creating, monitoring, and improving communication at all levels of the company.
• Participating in daily meetings.
• Building reports and making presentations to global teams and leadership.
• Organize all project artifacts such as “scope trip”, store assessment, inventory, and list of equipment reuse.
• Creating an acquisition plan.
• Coordinating transportation and logistics for equipment with vendors (third partners)
• Incident management. Track and respond to tickets in Remedy.
• Store Assessment to validate the store situation before the conversion starts.
• Organizing the workflow and process to have a store converted.
• Elaborating cutover plans and defending the plan during Go/No Go meetings.
• Manage third-party teams working on site.
• Create a manual and provide workshops to third parties.
• Get the sign-off post-conversion for each store.
• Demobilize staff and remove legacy equipment.
• Lessons Learned - Elaborate and share documents & reports with all of the project's insights and data with personnel.

September 2012 – September 2014

Novell Software do Brasil Project Manager

I was the 4th Project Manager hired in 1 year to manage a complex project for a critical client. With assertive communication and my ability to build strong relationships, I could surpass the client's expectations and took care of all his projects for the next 2 years. The client said that “Lorayne was the only person capable of handling it”.

Main Customers served: Vale S.A., Bradesco bank, Bradesco Insurance Group, Embraer, Claro, Oi Telecom, and Cielo.

• Management cybersecurity solutions and services projects with products related to Identity Governance Administration (IGA) and Identity Access Management (IAM).
• Implementation of PMO with project standards, processes, and governance.
• Building structured project management plans.
• Developing, controlling, and monitoring scope, costs, schedule, quality, resources, change, and risk management.
• Manage backlog, issues, and deviation and remove roadblocks.
• Organizing portfolio deliverables roadmap.
• Manage and establish assertive communication with stakeholders and leadership.
• Building and maintaining a strong and trustful relationship with the client.
• Controlling and monitoring critical paths.
• Controlling project hours and providing a monthly hour report (forecast x actual)
• Elaborate and conduct Kick-Off Meetings.
• Chair meetings with clients through web conference tools.
• Preparing minutes of meetings. 
• Obtain User Acceptance Testing (UAT) and partial deliveries sign-off.
• Obtain project closure sign-off.
• Constant traveling for clients' face-to-face meetings.

2S Inovacoes Tecnologicas - October 2007 - September 2012 

I worked at 2S for 5 years. Here I had 3 different roles and I made a career transition from Support Analyst to Project Management where I could develop skills and deliver large and complex projects that resulted in reduced costs, increased profit margin, and customer satisfaction.

As a Project Manager, I participated in PMO area implementation where I achieved maturity in 6 months.

Main Customers served: PepsiCo, Telefonica, Vivo, Ultra Group, Klabin, Allianz, SKY Brasil, Serasa Experian, and Messianic Church

March 2012 - September 2012

Project Manager

• Assisting PMO implementation from scratch.
• Management of end-to-end infrastructure projects.
• Elaborating project management plans that include scope statement, deliverables, project schedule, budget, quality management plan, risk management plan, resource plan, communication plan, and change management plan.
• Tracking the project execution plan.
• Monitoring deliverables and making sure that it agrees with the customer acceptance criteria.
• Monitoring and controlling assumptions.
• Build a strong relationship with the clients.
• Manage stakeholders.
• Manage conflicts.
• KPIs definition.
• Produce project weekly status reports presentations.
• Chair project status meetings with clients on-site.
• Analyze and negotiate project adjustments according to client requests or needs.
• Prepare minutes of meetings. 
• Formulating project artifacts to be used as templates by the team.
• Training PMO team in Project Management (PMBOK methodology).
• Leading the PMO team in daily project management processes.
• Work in partnership with sales, technical, and leadership.

June 2010 - March 2012

Project Analyst

• Management of end-to-end infrastructure projects.
• Elaborating project management plans, schedule, risk, and communication plans.
• Tracking the project execution plan.
• Monitor deliverables and make sure that it agrees with the customer acceptance criteria.
• Build a strong relationship with the clients.
• Manage stakeholders.
• Producing project weekly status reports presentations.
• Chair project status meetings with clients on-site.
• Analyze and negotiate project adjustments according to client requests or needs.
• Prepare minutes of meetings. 
• Work in partnership with sales, technical, and leadership.

October 2007 - June 2010 

Support Analyst

• Exclusive technical support for VIP users such as President, Vice-Presidents, and secretaries at PepsiCo.
• Support in internal applications, Windows, Ms-Office, McAfee, LAN, WAN and Wireless, BlackBerry, Cisco telephony equipment, printers, and several systems.
• In-house support to install and configure printers, and wireless connections, configure Ipods, and download movies and photos into the dispositive.
• Plan and prepare the infrastructure for VIP events in the company and in hotels.
• Following VIP users in conferences to make sure that they will have the infrastructure and all support necessary during the event.
• Planning and organizing the outsourcing printer project.

May 2007 – October 2007

Asyst Sudamerica      Support Analyst

Through my actions, skills, and empathy, I built strong relationships and gained the trust of all VIP users. As a matter of fact, once I received a job offer from another company, and when one of our clients, Pepsico’s President became aware of my leaving, he talked directly to the CTO of my company and asked not to let me go.

February 2006 – March 2007

Au Pair in America      Au Pair

I was able to work in a multicultural environment and developed my language skills.

Here I could improve my organization, prioritization, and effective communication skills at the same time I created a collaborative environment to work.

July 2004 – January 2006

Symantec Corporation      Support Analyst

I provided technical support to the final users of the Symantec products. With active listening and assertiveness, I was recognized as one of the top three analysts who most solved incidents in the first call for two years.

November 2002 – June 2004

Asyst Sudamerica Support Analyst

In this role, I provided technical support, to the company users, on a daily basis for systems and equipment.

With proactivity, vision, and creative thinking, I created the knowledge pill to share some tips to facilitate their daily work and increase productivity.

Main Customers served: Lloyds bank and Dresdner bank

October 2001 – October 2003

Microlins              IT Instructor

Taught Windows, MS Office (Excel, Word, PowerPoint), and Lotus SmartSuite.

As the facilitator of the learning process, with my technical knowledge, efficient communication, resiliency, collaboration, creativity, and empathy, I helped train and develop many people to achieve their full potential for the job market.

July 2002 – October 2002

Ka Solution      Sales Assistant

I was invited by my former boss to be part of his team at Ka Solution. 

Here I coordinated and organized the sales agenda and assisted the Sales Directory with daily tasks.

April 2002 – July 2002

Tok & Stok      Support Analyst

In this role, I provided technical support, to the company users, on a daily basis for systems and equipment.

Due to my technical skills, commitment, and ability to learn fast, I solved the technical incidents at the first call and increased final user productivity.

May 2001 – December 2001

HSM do Brasil      Intern

As an intern in the Commercial department to develop my abilities such as personal presentation, self-motivation, and working under pressure. My main responsibility was to make appointments with potential clients, organize the sales team agenda, and control the event plant with stands available x booked.

Because of my adaptability and enthusiasm, I could participate actively in the entire process to deliver the first HSM Expomanagement in Brazil.

May 1999 – May 2001

PRO Recursos Humanos Support Analyst

In this role, I provided technical support, to the company users, daily for systems and equipment.

Thanks to my commitment, knowledge, and experience to support users of Sadia S/A, I was promoted to Support Analyst and could onboard the newly hired team, training new members of staff and preparing them to perform daily support tasks.

September 1998 – April 1999

Sadia S/A      Support Analyst

Here I made my career transition from Administrative Area to Support.

In this role, I provided technical support, to the company users, daily for systems and equipment.

Curiosity and fast learning allow me to solve 60% of the issues in the first call.

Data Control - May 1997 - August 1998

Started in the company as a Receptionist and was asked to act up as the Employment Referral after 3 months. I was asked again to act up as the Administrative Assistant after 3 months.

See below my history of promotions, functions held in the company, and the period in each position.

January 1998 - August 1998

Administrative Assistant

September 1997 - December 1997 

Employment Referral

May 1997 - August 1997 

Receptionist

OTHER PROJECTS

Au Pair in America 

It is a program that combines cultural exchange & live-in child care for a mutually rewarding and enriching experience for the entire family.

• I lived with an American family in Trumbull – Connecticut – USA, as part of the AuPair in America program. The objective was to deepen knowledge of the English language and North American culture.

2023- Executive MBA in Leadership and Management from Saint Paul Escola de Negocios with ESMT Berlin. 
2001 -  Bachelor of Business & Administration from Universidade Paulista UNIP