mobin qureshi

Seeking for a position in a progressive organization that provide an environment conducive to utilizing and expand my skills and knowledge which would enable me to enhance and innovate the work culture for the betterment of all parties concerned.

Senior Guest Service Manager - Park Regis Kris Kin hotel – Dubai (14/09/2011 – To date) 

Working as senior guest service manager in Park Regis Kris Kin hotel – Dubai, I am fully conversant and currently fulfilling all the operation activities of Assistant front office manager.  

Below are the functions I engaged directly: 

• Supervising team of 45 associates of front office operations. 
• Observe and supervise daily front office operation with highest level of proficiency and necessary preparations. 
• Oversees rooms’ allocations for VIP, Regular & long stay guests’ arrivals. 
• Handling guest’s complaints / contentious issues that can’t be settled directly by team members and needs fast solution. 
• Coordinate and liaise between different departments. 
• Greet and meet VIP and Regular guests of the hotel.   
• Supervise amenities of the guests’ rooms.
• Supervise credit limit balances.
• Supervise room and F&B upsells.
• Handling appraisals and disciplinary actions.       
• Oversees the recreation facility continuously for the best guests’ experience. 
• Monitor concierge operation. 
• Oversees night team to handle night audit procedure in an effective manner.
• Ensuring target of Staywell loyalty program is met. 
• Trainings and auditing of upselling of front office team on daily basis. 
• Front office departmental trainer.
• Actively engaged in new SOPs preparation and implementation.
• Engaged in reviewing of current SOPs per management decisions.  
• Involved in department recruitment process. 
• Responsible for the roster of FO team. 
• Handle staff related concerns.
• Preparing monthly and daily DMs hand over and revenue reports. 
• Supervise and observe incidents reports. 
• Attend management meetings. 
• Closely monitor operation accorded the DHA regulation of Covid19 SOPs.
• Cover FOM in her absence and annual leaves.

Duty Manager - Holiday Inn hotel – London (Oct 2008 – July 2010)  

• Supervised team of 15 members of front desk operation. 
• Conducted daily briefings of the staff to manage bookings, arrivals.
• Overseen and supervised guest arrivals and departures. 
• Handled guests’ complaints/contentious issues that cannot be settled directly by team members and provides a fast solution.         
• Front office departmental trainer. 
• Ensuring target of IHG loyalty program enrolments targets met. 
• Also worked as night manager where I supervised the night operation. 
• Prepare monthly and daily DMs reports along with revenue reports and circulate to all concern departments. 
• Coordination and liaise according to the operation requirements between different departments.

Night Auditor/ Receptionist - Pullman hotel St. Pancras – London (Dec 2006 – Dec 2007) 

•  Check-ins / Check outs. 
• Responsible of night audit procedures. 
• Credit limit check / Rate check / Closing of city ledgers  Credit card and cash balancing. 
• Outlets/Minibar PMS postings balancing. 
• Currency exchanges figures of the day. 
• Reports of rebates and refunds of the day. 
• Rooms’ allocation and preparation of next day arrivals. 
• Achieve the given target of upsells and loyalty program. 
• Attend trainings and development sessions with trainers

Night Auditor/Receptionist - Westbury hotel Mayfair - London (May 2005 – Oct 2006)                                                                        

•  Responsible of night audit procedures. 
• Credit limit check / Rate check / Closing of city ledgers  Credit card and cash balancing. 
• Final figures and balancing of Telephone and pay TV. 
• Outlets/Minibar PMS postings balancing. 
• Currency exchanges figures of the day. 
• Reports of rebates and refunds of the day. 
• Answering customer queries and concern. 
• Achieve the given target of upsells and loyalty program. 

Receptionist - Comfort Inn hotel – London (Mar 2004 – Apr 2005) 

• Check-in and checkouts of hotel guests/Rendering exceptional customer service. 
• Cashiering / Shift reports. 
• Processing reservations. 
• Handling Walk-in and telephone inquiries 
• City leader closing & generating different reports. 
• Attending trainings. 

• Master of Business Administration (MBA) - University of Wales - United Kingdom – 2010.
• Diploma in Hospitality Management - London School of Ecommerce – London - United Kingdom – 2006.
• Bachelor in Commerce – B.COM - Punjab University, Pakistan – 1999.
• Higher secondary school certificate - POF Science College Wah Cantt, Pakistan – 1996.