Mohamed Affan

• Work Experience

Jan’22 till date: TECH GROUP, United Arab Emirates as Group Credit Controller 

Role:

• Creating procedures and policies that ensure timely payments while maintaining a high level of customer retention.
• Monitoring debtor balances to ensure a reduction in debtors DSO.
• Ensuring credit and collection policies and procedures are followed within my team.
• Liaising with customers, as well as internal personnel including the sales team.
• Evaluating new credit requests and conducting client credit checks.
• Setting up the terms of credit for new clients
• Negotiating payment plans. Managing the collection of all payments and debts.
• Responding to client inquiries. 
• Ensuring payments are on track to be paid within the agreed term.
• Creating weekly debtor reports and accounts information for management.
• Building and maintain string relationships with debtors.
• Keeping detailed records of collection activities and conversations.
• Meet and negotiate terms with external debt collection agencies and law firms.

Feb’18 to July’20: Lootah Industries Group, United Arab Emirates as Credit & Collection Department Manager

Role:

• Formulating & implementing competent strategies to minimize delinquency and avoid losses 
• Recognizing & empaneling agencies and ensuring that they follow the Code of Conduct 
• Sharing the challenges and rendering inputs to Credit / Collections Team 
• Interfacing with Lootah Legal Department Head for legal action against defaulters
• Researching and evaluating clients’ creditworthiness
• Creating credit scoring models to predict risks
• Approving or rejecting Credit facility requests, based on credibility and potential revenues and losses
• Calculating and setting interest rates
• Negotiating Credit Terms with clients
• Monitoring payments; maintaining records of Credit Applications
• Following up with clients to manage debt settlements and Credit facility review renewals
• Ensuring all Credit orders and contracts procedures comply with regulations
• Developing, reviewing, and updating company’s credit policies and procedures.
• Identified credit risk in target markets and established successful plans to develop them
• Collaborated with senior management team in improving & executing strategies & processes and accomplishing Group goals, cash flow & profitability for the company. 

Jun’14 to Feb’18: Gulfa Mineral Water (Americana Group), UAE as Credit & Revenue Controller

Role:

• Managed timely collection of due amounts to the company, accurate invoicing, maintenance of all cash receipts
• Evaluated and reported the deviations from credit standards
• Conducted credit checks on all customer, established and managed limits
• Made recommendations to improve quality of invoicing and collection procedures
• Generated reporting of invoicing totals/aging totals/cash receipts/invoice adjustments 
• Regulated full control on Selling Expenses like Debit/Credit Memo’s to customers, free of charge goods, promotions, discounts, rebates; Analyzed customer profitability by SKU and market 
• Conducted sales and operating profit analysis vs. last year and actual 
• Provided decision support regarding pricing and customer support schemes changes including running simulations for different scenarios

Jun’11 to May’14: Bukhatir Investment, UAE as Credit Manager

Role: 

• Administered grant of Credit to customers as per company policies and procedures
• Met customers to ensure collection targets are met in-line with procedures 
• Led the development of the Credit Section within the Finance Department 
• Managed inter departmental coordination to ensure alignment in processes and procedures regarding Credit Management and Collections; enforced and maintained credit policy
• Regulated the credit granting and updating process, monitored periodic credit review
• Assisted in the process of customers' accounts opening, closing, monitoring and upgrading, setting payment plans for outstanding debts
• Collaborated with the management and sales team in credit management and collection
• Maintained relations with credit bureaus, collection agencies, lawyers, liquidators and governmental representatives (when required)
• Provided advice to managers and sales staff regarding credit management, collections, and payment terms in contracts as well as providing legal advice in the same area
• Mentored sales team and customers in Action's credit policy; called for monthly Credit Meetings with Business Unites Management; maintained all the relevant information on the debtor & take full hold of outstanding sales balances before due date to confirm payment

Sep’99 to Jun’11: Dutco Balfour Beatty Group, UAE as Group Credit Controller

Role: 

• Ensured that payments are received in accordance with company's current terms
• Controlled risks related to non- & late payment  
• Revised monthly divisions Debtors Reports from Group Accounts Department with divisions' remarks 
• Monitored divisions progress in collections 
• Reviewed customers credit application, Set Credit Limits, payment terms & create customers' accounts 
• Monitored and reviewed current customers credit Limits 
• Ensured that the company has all the relevant information on the debtor 
• Followed up retention amounts, and all documents related; resolved customer queries 
• Handled legal actions against delinquent customers (Civil & Criminal) ; recommended write off and provision for bad debts; raised monthly management debtors report 
• Undertook project of Bank Guarantees for reduction and cancellation