Mohamed ElSayed

Insightful sales associate with 15+ years in Sales, 10+ years of professional Sales experience in Hospitality, B2B Travel, Travel Agents and Concierge services (Inbound & Outbound). Eager to boost revenue by at least 40% over the fiscal year. In previous positions, exceeded quarterly sales targets by 10% every quarter. Maintained a customer retention rate of 90%.

SALES MANAGER
WESTAY LTD | DUBAI, UAE JUN 2021 - PRESENT
• Develop budget and sales plans within the scope of regional sales.
• Coordinating between customers’ requests, operation, and product team.
• Reply and follow up on all inquiries with high professionalism, for maximum business materialization.
• Handle unforeseen problems, and complaints and determine eligibility for refunds.
• Follow-up customers’ payments in coordination with the account.
• Create and search for new ideas to maximize business share.
• Following aggressively with the clients in market to achieve maximum business share. • Attending day-to-day activities in a highly professional and sufficient way.
• Achieve your monthly/ quarter target calculated by the management.
• Prepare and submit monthly sales reports to Management.
 

SALES EXECUTIVE CORPORATE/ LEISURE
INN & GO PLAZA HOTEL | KUWAIT CITY, KW JAN 2019 - OCT 2020
• Prepare lists of potential clients and conduct surveys to identify the active searchers for hotels.
• Preparing sales offers and leads for requirements services for more specifications and needs.
• Conduct price negotiations with customers on behalf of the hotel management to deals.
• Conduct an assessment of sales performance about necessary adjustments to increase patronage.
• Set annual budgets and implement strategies effective for achieving set targets.
• Oversee the bookings & reservations of rooms to ensure availability and proper arrangement.
• Process, and facilitate requests for customized services: room redecoration, equipment, and switch.
• Collaborate with other hotel staff to ensure clients have a good time.
• Resolve and quell misunderstandings within hotel premises.
 

BUSINESS DEVELOPMENT MANAGER
ALFAHAD TRAVEL & TOURISM GROUP CO. | KUWAIT CITY, KW APR 2016 - DEC 2018
• Develop and maintain relationships with current clients and identifies new ones. • Develops ways to improve the customer experience and build brand loyalty.
• Follow-up work, special rates, negotiations, and needs with hotels, and suppliers. • Achieves or exceeds objectives in terms of timeframes and budgets.
• Manages records of sales, revenue, and other important data.
• Contributes to projects within the Sales & Marketing team.
• Prepares reports and manages records of sales, revenue, and other important data.
• Follows latest developments, and monitors our field competition to propose strategies. • Represent the business at field events, similar and business trips.
• Plans and prepares presentations.
• Manage training and development plans for employees.
• Follow up with the Marketing team for the development of marketing tools.
• Provides management with feedback.
 

OPERATIONS SUPERVISOR
SPIDER HOLIDAYS WHOLESALER | KUWAIT CITY, KW APR 2014 - MAR 2016
• Search and confirm reservations, guide, and consultant to the customers.
• Strong understanding of a client's travel policy and provide travel offers and consultations.
• Review operations, customer relationships, and improvement suggestions.
• Proactively provides feedback to management to avoid future customer issues. • Seeks opportunities to help teamwork to create a positive work environment. • Review team issues, and determine root causes, and alternative solutions.
• Completes administrative tasks as assigned.
• Attend scheduled meetings or calls as assigned.

                                         FINANCIAL ACCOUNTANT
GHAREEB ELECTRICAL LLC | ALEXANDRIA, EG JULY 2012 - FEB 2014
• Gather and monitor financial data (sales revenues and liabilities).
• Prepare monthly, quarterly and annual statements (balance sheets and income statements).
• Forecast costs and revenues, manage tax payments, and organize internal audits. • Prepare budgets (for the entire company and by department).
• Monitor and report on accounting discrepancies.
• Conduct detailed risk analyses to assess potential investments.
• Analyze financial trends.
• Perform month-end and year-end close processes.
 

SALES REPRESENTATIVE
MASTER PURE COMPANY | ALEXANDRIA, EG MAY 2010 - MAY 2011
• Serves customers by selling products and meeting customer needs.
• Maintain & develop client’s relationships to ensure first-class customer service levels. • Identifying business opportunities for existing and new customer contracts.
• Complete and manage customer orders using relevant company technology.
• Monitors competition in the marketplace for pricing, products, and delivery schedules. • Follow customer complaints, solutions, reports, and plans.
• Visits potential clients to sell the products.
 

SALES REPRESENTATIVE
GHANZS | ALEXANDRIA, EG JUN 2008 - FEB 2009
• Achieve sales goals by assessing current client needs and following a defined selling process with potential buyers, often utilizing product demos and presentations.
• Identify appropriate prospects, and manage sales.
• Possess in-depth product knowledge and be able to conduct demos and relay objection handling.

BACHELOR`S DEGREE
FACULTY OF BUSINESS, ALEXANDRIA UNIVERSITY ALEXANDRIA, EG
MAY 2010 Accounting Dep.