mohammad Tahoon

I offer a deep understanding of the role requirements and the willingness to enhance customers' support experience after touching on how critical such a role is during my work as a DBA in production environments

I’ve joined Oracle's global product support for Database products since 2006 for five years. During that period, I had always been thankful for being part of Oracle family, due to the warm work culture and equally important, how the work organization enabled analysts to reach challenging tasks in the desired interesting areas. Therefore, I’ve managed to join EMEA specialists' groups (B&R and performance) where both competencies were equally interesting to me. 

Later, I worked as an Oracle DBA in the telecom industry for another 5 years. It was a rich opportunity to experience production system challenges, like 24/7 RAC databases and mission critical DWH systems. In addition to the typical DBA tasks, additional requirements included knowledge exchange with development teams and ongoing collaboration with stakeholders for the successful launch of new system. Such complex environment enabled me to interact with different platforms like Linux, AIX and also NetBackup storage platform. I had limited cloud experience during my thesis work, where I developed a deep learning model to predict battery parameters based on historical data. I can carry out customer support from POC to production. I also can easily handle technical writing tasks, which I practiced during my thesis and also currently during my work as a test Engineer, where writing the test requirements for third-party service providers is an intrinsic part of my role