Mohammed Nasir Zia

• Research and plan a minimum of 20 tours per month, ensuring diverse destinations and activities.
• Deliver engaging presentations to groups of tourists, achieving a satisfaction rating of at least 95%.
• Provide personalized sightseeing recommendations to guest daily, based on their interests and preferences.
• Resolve a minimum of 10 issues or complaints weekly, achieving a resolution satisfaction rate of at least 98%.
• Safely transport and accompany tourists, adhering to all safety regulations and ensuring a comfortable experience.
• Extend a warm greeting to every customer, achieving a satisfaction rating of 100%.
• Clearly communicate the itinerary to all customers before the tour begins, ensuring no confusion or misunderstandings.
• Develop flexible itineraries that accommodate weather forecasts and the length of each tour.
• Secure tickets and schedule visits to attractions for all tours, ensuring a smooth experience without long waits or disappointments.
• Have backup activities planned for tours, ensuring customers have a fulfilling experience even in unforeseen circumstances.
• Ensure all necessary equipment is gathered and maintained for each tour, with a maintenance check conducted at least twice per month.
• Become proficient in the history and layout of the region to provide valuable insights to customers.
• Refer customers to other relevant services, enhancing their overall experience and satisfaction.

Tour Guide - Royal Gateway Tourism LLC, Dubai, UAE (Dec 2023 – Present)

• Planned and executed 20+ tours monthly, achieving 95% satisfaction.
• Resolved issues with 98% satisfaction and ensured safe, comfortable tours.
• Communicated clearly, adapted itineraries, and maintained equipment.

Property Consultant - Elan Real Estate, Dubai, UAE (April 2023 – Present)

• Met with 10 clients weekly, achieving 95% satisfaction.
• Compiled property listings with 98% match rate and maintained market trend database.

Sales Manager - Cignature Properties, Mumbai, India (May 2022 – Dec 2022)

• Led a team, increasing sales by 15%.
• Closed deals worth INR 100 million monthly and boosted client conversions by 20%.

KYC Specialist - Citi Bank N.A, Mumbai, India (March 2021 – March 2022)

• Conducted 500 KYC video calls monthly with 98% accuracy.
• Maintained 100% compliance and improved verification time by 20%.

Customer Service and Sales Specialist - Citi Bank N.A (July 2019 - March 2021)

• Exceeded sales targets by 90% and achieved an NPS of 89%.
• Reduced handling time by 15% and collaborated to reduce support tickets by 30%.

I hold an MBA in Finance (2008) and a B.Com. (2006). My certifications include a Dubai Tour Guide License, First Aid, CPR, and AED (2023), and diplomas in Administrative Procedures, Customer Relationship Management (CRM), Excel Basics, and Bookkeeping, all obtained in 2023.